Dulip Fernando

Experience

• 

  Freelance Developments

  Jan 2005 - Dec 2005

  Freelance System Analyst /Project Coordinator

  Out time & Attendance system for Ceylon Weighing Machines Ltd (AVERY) Colombo 5, Sri Lanka .EDNA Engineering Pvt Ltd Colombo 3, Sri Lanka. Service Laval Agreements control system . National Seminary Kandy , Sri Lanka. project-Layfath magazine control system. Tropic Frozen Food Pvt(Ltd) Negombo, Sri Lanka . Inventory Control System.

• 

  Sri Lanka Telecom (OSS project)

  Dec 2005 - May 2018

  Daily maintenance and administration of Clarity OSS, as well as all of its applications, procedures and processes.•Troubleshooting and resolution of OSS database configuration problems, as well as administration routines.•Identification of problems, investigation, follow-up and resolution with Clarity support team.•Onsite support, troubleshooting, diagnostic and follow-up of technical problems over the phone with internal Engineers and end users.•Onsite support, troubleshooting, diagnostic and follow-up of technical problems over the phone with Clarity Support Team.•Utilization of Clarity OSS tools and applications for the improvement/Provisioning of the cellular network, Network Element Management.•Configuration and administration of the OSS for Fault Management, Configuration Management and Performance Management. • Configuration and administration of the OSS for switches, Show less

  • Senior Application Support Engineer

    Jul 2012 - May 2018

  • Application Support Engineer

    Dec 2005 - Sept 2012
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  Tech Lead - Oprations Support System (OSS) at Sri Lanka Telecom

  Feb 2018 - now

  Tech Lead

  Over 17+ industry experience in incident management, configuration management, change management, release management, and applications support for Telecommunication OSS systems (Operational support systems) & data centers.