Shaleen Bishop

Experience

• 

  Western Governors University

  Jan 2005 - Jan 2014

  Scholarship Director - Salesforce Implementation Team Lead

  -Develop strategy for and build scholarship department from the ground up inside established university.-Forecast, implement, and define the budget needed to create and sustain successful scholarship programs. -Lead and manage a team comprised of scholarship counselors and administrative personnel to deliver exceptional student service.-Track the success of scholarship graduates and alumni with accurate data analyzing and executive reporting.-Lead business team in the development and testing of Salesforce for multiple departments to centralize student enrollment and records information, resulting in expanded interdepartmental collaboration and improved business process.-Worked with change management and transition teams to implement training and integrated legacy systems with new systems and processes. Show less

• 

  Pilot Flying J

  Feb 2010 - Nov 2013

  Health And Safety Coordinator

  -Risk Evaluation, Job Safety Analysis, Safety Program Development, Technical Report Writing.-Verify all locations worldwide maintain safety and health policies and procedures. -Track fuel revenue and prepare comparative analysis for executive director.

• 

  Zions Bank

  Aug 2013 - Jan 2014

  Inside Customer Service and Sales Optimization Manager

  -Evaluate and recommend process optimization for achieving all strategic goals of the financial center, including the oversight of inside sales and service management, personal production goal achievement, and operational risk management.-Hire, coach and mentor employees to achieve new initiatives. -Report and monitor changes in service levels to represent success of project to executive team.

• 

  InContact

  Feb 2014 - Feb 2016

  -Certified Salesforce Administrator-app development, maintenance and customization of internal Salesforce org, creation of new features, detailed profile and role accuracy. -Salesforce Process Automation supporting various internal initiatives across four key departments, utilizing technical knowledge to solicit business needs from both internal and external clients and customize a solution.-Report infrastructure, data analysis, and trend identification.-Build and present internal demonstrations, conducting meetings both in person and from a remote location using remote software. Show less -Design and lead client projects focused on operations and change management, servicequality, process improvement, performance measurement, team solutions, and leadership development.-Effectively communicated project scope, schedule, and budget with both customers and customers.-Manage, consult, and successfully customize software solution integrations concurrently for multiple customer implementations. -Innovate solutions to meet business needs, accuracy and speed in order to increase customer’s business value and meet expectations.-Train customer on all aspects of new software solution as part of implementation.-Establish knowledge-base structure and criteria in order to deliver accurate, up to date information for both employees and customers. Show less

  • Business Intelligence Reporting Analyst-Salesforce Administrator

    May 2015 - Feb 2016

  • Project and Knowledge Manager for Implementation

    Feb 2014 - May 2015
• 

  Bowen Law Professional Group

  Feb 2016 - May 2017

  Director of Operations

  -Direct all operations of law firm, including multiple department data management, controller and finance functions, human resources responsibility, continuous improvement, and technical design of complex workflows.-Work closely with executive team to understand the vision of the company and execute on delivering results exceeding expectations.-Draft marketing content, team knowledge materials, and all non-legal documents to clients. Review and edit all documents before delivery, both internal and external facing.-Authored detailed management plans recommending and implementing organizational process improvements reducing redundancies, streamlining operations, and preserving resources.-Orchestrated three project teams in improving process components; managed each project team while initiating planning, executing, controlling, and closing projects.-Provided ongoing project analysis, mitigated “scope creep,” communicated project status, and identified and resolving project issues and constraints. Show less

• 

  Independent Events

  Sept 2016 - Oct 2018

  Event Director

  -Design and management of events ranging in size; experiential, private, public, and large expo events.-Visionary and executioner of unforgettable moments, design and development of the strategy from end-to-end.-Direct negotiations for all venue contracts, sponsors, non-profit partnerships, and marketing plan for events of all sizes. -Create a personalized, energetic and professional relationship with event vendors and host.-On site direction of all operations throughout the event.-Extremely organized to make sure no detail is missed. Show less

• 

  Foundation for American Education Overseas

  May 2017 - now

  CEO

  -Responsible for all aspects of project management, including scholarship fund development, contracting, budgets, invoicing and workload distribution.-Responsible for all business development, including proposal/ presentation preparation, marketing budgets and fundraising goals.-Spearhead fundraising by conceptualizing and implementing effective marketing projects to fund planned giving campaigns.-Initiate new external marketing and communication strategies, including website content, social media presence and email marketing. Show less

• 

  Cayuse Technologies, LLC

  Oct 2017 - Jul 2019

  Salesforce Consultant

  - Innovate new business processes to support various internal initiatives across multiple key departments, utilizing Salesforce technical knowledge to solicit business needs from both internal and external clients to customize a solution.- Innovate solutions to meet business needs, accuracy and speed in order to increase customer’s business value and meet expectations.- Train customer on all aspects of new software solution as part of implementation.- Establish knowledge-base structure and criteria in order to deliver accurate, up to date information for both employees and customers. Show less

• 

  Coastal Cloud

  Dec 2018 - now

  Solutions Architect

  -Lead the design and implementation of complex Salesforce solutions, delivering scalable systems that align with business objectives.-Oversee the integration of Salesforce with external systems, ensuring seamless data exchange and workflow automation.-Guide and mentor a team of developers, architects, and analysts to successfully deliver client projects on time and within scope.-Collaborate with stakeholders to define business requirements and translate them into technical specifications.-Drive the adoption of best practices in Salesforce development, architecture, and integrations to enhance system performance and reliability.-Manage multiple projects simultaneously, ensuring high-quality delivery through agile methodologies.-Leverage Salesforce capabilities to customize solutions and address unique client needs. Show less