Caterina Tornelli

Caterina Tornelli

Project Manager

Followers of Caterina Tornelli342 followers
location of Caterina TornelliUnited Kingdom

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  • Timeline

  • About me

    Subscriptions Account Manager and Data Executive

  • Education

    • Istituto Luca Pacioli

      1994 - 2000
      Perito Aziendale Corrispondente in Lingue Estere Import/Export trade with business English and French
    • Golders Green college

      2006 - 2006
      Teacher of English for speakers of other languages (TESOL) English Teaching methods and grammar
  • Experience

    • Absolute Translations Ltd

      Jan 2009 - Jan 2009
      Project Manager

      • Providing customer service face-to-face, over the phone, and by email• Managing and coordinating the entire life-cycle of multiple localization projects

    • Betclic, Tipico and WINunited

      Jan 2010 - Jan 2015
      Payments processing and Fraud Analyst

      • Preventing company losses due to fraud, carefully reviewing possible money laundering transactions, authenticating identity documents for KYC purposes and monitoring account registrations, deposits and withdrawals.• Serving as the escalation point for fraud and fairness-related inquiries forwarded by customer care.• Responding directly to players' queries regarding reports of fraudulent activity.• Processing payments, liaising with external payment providers and working closely with internal teams.• Training new staff on internal procedures. Show less

    • Click Intelligence Ltd

      Jan 2016 - Jan 2018
      Technical Account Manager

      • Managing key clients.• General office administrative duties including data entry • Resolving invoice issues and reconciling PayPal payments with efficiency.• Collaborating and coordinating projects with the Operations, Content, and SEO teams to meet deadlines.• Uploading content and images to WordPress.• Training and supervising virtual assistants.

    • SEO Travel Hunter

      Jan 2019 - Jul 2020
      Content Coordinator

      • Coordinating and assigning projects to writers.• Ensuring timely completion of the articles.• Maintaining active communication with clients and writers.• Handling invoices.

    • Italki

      Jul 2020 - Mar 2022
      English Tutor

      • Facilitating online English-speaking practice for international students.• Seamlessly onboarding students to the Italki platform.• Scheduling student sessions and handling customer inquiries.• Running a Facebook page to maintain a social media presence and student engagement.• Creating educational YouTube videos to demonstrate language skills.

    • Edify Digital Media Ltd

      Mar 2022 - now
      Subscriptions Account Manager and Data Executive

      • Accurate data management, including inputting, cleaning, qualifying, merging, and de-duping.• Processing new subscriptions and renewals.• Chasing outstanding invoices.• Responding to customers' queries about subscriptions and minor technical issues in a timely manner.

  • Licenses & Certifications

    • The Fundamentals of Digital Marketing

      Google
      Jul 2019
    • Writing Customer Service Emails

      LinkedIn
      Apr 2019
      View certificate certificate