Caterina Tornelli

Experience

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  Absolute Translations Ltd

  Jan 2009 - Jan 2009

  Project Manager

  • Providing customer service face-to-face, over the phone, and by email• Managing and coordinating the entire life-cycle of multiple localization projects

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  Betclic, Tipico and WINunited

  Jan 2010 - Jan 2015

  Payments processing and Fraud Analyst

  • Preventing company losses due to fraud, carefully reviewing possible money laundering transactions, authenticating identity documents for KYC purposes and monitoring account registrations, deposits and withdrawals.• Serving as the escalation point for fraud and fairness-related inquiries forwarded by customer care.• Responding directly to players' queries regarding reports of fraudulent activity.• Processing payments, liaising with external payment providers and working closely with internal teams.• Training new staff on internal procedures. Show less

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  Click Intelligence Ltd

  Jan 2016 - Jan 2018

  Technical Account Manager

  • Managing key clients.• General office administrative duties including data entry • Resolving invoice issues and reconciling PayPal payments with efficiency.• Collaborating and coordinating projects with the Operations, Content, and SEO teams to meet deadlines.• Uploading content and images to WordPress.• Training and supervising virtual assistants.

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  SEO Travel Hunter

  Jan 2019 - Jul 2020

  Content Coordinator

  • Coordinating and assigning projects to writers.• Ensuring timely completion of the articles.• Maintaining active communication with clients and writers.• Handling invoices.

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  Italki

  Jul 2020 - Mar 2022

  English Tutor

  • Facilitating online English-speaking practice for international students.• Seamlessly onboarding students to the Italki platform.• Scheduling student sessions and handling customer inquiries.• Running a Facebook page to maintain a social media presence and student engagement.• Creating educational YouTube videos to demonstrate language skills.

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  Edify Digital Media Ltd

  Mar 2022 - now

  Subscriptions Account Manager and Data Executive

  • Accurate data management, including inputting, cleaning, qualifying, merging, and de-duping.• Processing new subscriptions and renewals.• Chasing outstanding invoices.• Responding to customers' queries about subscriptions and minor technical issues in a timely manner.