Melvin Smith

Experience

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  The Home Depot

  Jan 2007 - Jan 2008

  Lumber Associate

  My duties had me cleaning my assigned area to make sure no hazards would affect the customers. I had to organize and keep inventory of our lumber and building materials supply and assist with any customer needs

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  FedEx Ground

  Jan 2008 - Jan 2009

  Package Handler

  I had to load packages into the FedEx trucks in a timely manner and load the packages in a way that was beneficial to the next person that would have to unload or deliver the packages

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  United States Postal Service

  Oct 2013 - Nov 2013

  Postal Support Employee

  As a sorter I needed to unload the mail from the mail trucks and bring my assigned batch of mail to the sorter machine and after the mail was sorted, I would then load the mail back into the box it came from and take it back to a truck to be moved to the correct location.

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  United States Postal Service

  Nov 2014 - Mar 2015

  Rural Carrier Associate

  My duties were to inspect my vehicle before casing my mail so if anything was wrong I could get a loaner vehicle and then sort my pre sorted mail to make sure no errors were made. Then I could began loading up my case with all the mail that I was to deliver that day. After casing I would then load up the mail truck in the the order of my route.

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  Seeking Employment

  Oct 2015 - May 2017

  Entry Level IT

  I have already obtained my CompTIA A+, CompTIA Network+ and CompTIA Security+ certifications. I am looking to get my IT career started in a Help Desk or Desktop Support role. Position desired include(but not limited to): PC Technician, Desktop Support Technician, Helpdesk Technician, IT Support.

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  Robert Half

  Jun 2017 - Aug 2017

  PC Tech/Temporary Employment

  I needed to inventory all laptops, PC, PC monitors, printers. I also had to clone old hdd to new ssd on approved computers to help with performance. I had to disassemble PC's with issues and keep the good parts to make working computers out of them and set up new work stations for new employees.

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  Apple

  Aug 2017 - Aug 2018

  Technical Support/Temp

  As an Apple Care technician support adviser, I have the opportunity to assist customers with issues they experience with their Macs, iPhones, iPads, iPods and Apple watches by figuring out if it is software or hardware and/or telephone related issues. Report or escalate issues through the appropriate channels using probing skills to identify the root cause of their issues and detailed troubleshooting to help resolve the issues. I use every resource made available to me to help assist the customer. I maintain a good rapport with my customers and provide exceptional support. I display courtesy and strong inter- personal skills with all customer interactions. I maintain my composure and patience in the face of difficult customers situations. I research issues on various computers systems and databases to resolve technical issues. When I come across new solutions to issues, I coordinate with my team in order to ensure that everyone is utilizing the latest resolution methods Show less

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  UC Davis Health

  Mar 2019 - Sept 2019

  PC Tech/IT Support
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  XOJET Aviation

  Aug 2019 - Oct 2020

  • IT Support Technician ll

    Mar 2020 - Oct 2020

  • Desktop Support /IT Technician

    Aug 2019 - Mar 2020
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  CMG Financial

  Oct 2020 - now

  Information Technology Support/Engineer