Jaseem Shaikh

Experience

• 

  XL Dynamics India Pvt. Ltd.

  Oct 2016 - Mar 2024

  • Provided technical support to users, customers, and third-party vendors by analyzing operating systems, backend database subsystems, and system management to diagnose and resolve issues efficiently.• Developed C language macros to automatically trigger conditions, set up warnings and errors, and proactively identify and resolve bugs and errors.• Analyzed and performed root cause analysis (RCA) of applications-related issues, new software releases, and backend databases. Collaborated with developers and executives to find effective solutions.• Troubleshot and resolved application-related issues in real time by remotely accessing users' systems, ensuring minimal operational downtime.• Demonstrated a quick response time within a 15-minute service level agreement (SLA) to address tickets from customers and end users, effectively identifying and resolving application challenges and errors.• Efficiently handled inbound/outbound calls from end users, providing real-time assistance and resolving application-related issues effectively. Show less • Conducted comprehensive reviews of various mortgage loan types, including purchases and refinances, forward and reverse mortgages, VA, FHA, and Conventional loans.• Conducted detailed reviews of mortgage loan files to ensure compliance with relevant state and federal laws and regulations.• Analyzed and scrutinized critical loan documents such as the Note, Deed of Trust, 1003, and Closing Disclosure during the funding stage, ensuring timely and error-free loan closings.• Thoroughly examined tax and insurance documents for reverse mortgages, verifying compliance by cross-checking with county websites.• Managed loan-related escalations and effectively addressed inquiries and complaints from borrowers, customers, and clients, consistently maintaining positive relationships. Show less

  • Application Support Engineer

    May 2021 - Mar 2024

  • Associate Analyst - Data Analytics

    Oct 2016 - May 2021
• 

  Cognizant

  Mar 2024 - now

  Sr. Associate - Projects (AI-ML)