Talk to sales Try for Free
IKENNA AJERE

IKENNA AJERE

IT Support Engineer

Followers of IKENNA AJERE91 followers
location of IKENNA AJERE91 followers

Connect with IKENNA AJERE to Send Message

Connect

Connect with IKENNA AJERE to Send Message

Connect

  • Timeline

  • About me

    Project Coordinator at Heca Maison Ltd

  • Education

    • Queen Mary University of London, London UK

      2009 - 2010
      MSc Telecommunications Engineering (Network Pathway)

    • Federal University of Technology Owerri Nigeria

      1999 - 2004
      B-Eng Electrical/Electronic Engineering (Communications Engineering option) Second Class Upper

      Activities and Societies: Council for the Regulation of Engineering in Nigeria (COREN) Nigeria Society of Engineers (NSE) Institute of Electrical-Electronic Engineers (IEEE)

  • Experience

    • Oceanic Bank International Plc

      Sept 2006 - Sept 2009
      IT Support Engineer

    • Heca Maison Ltd

      Apr 2013 - Dec 2013
      Project Co-ordinator

      • Design, Installation and Maintenance of Enterprise Surveillance Systems• Design, Installation and Maintenance of Enterprise LAN infrastructure• Offering Security Training for clients/ Coordinating technicians on site.• Following up on contact with prospective clients and identifying their needs • Preparation of Service Level Agreement documents for clients

    • NLNG

      Jan 2014 - now
      IT SUPPORT ENGINEER/IT SERVICE PROACTIVE MONITORING ANALYST

      • Receive, troubleshoot and resolve customers’ IT request.• Log every received requests on the Remedy Support tool• Escalate unsolved requests to appropriate units• Administrate, manage and maintain monitoring tools (AppManager and OPManager)• Audit and update configuration on devices on monitoring tools• Monitor availability of IT Services and network links• Keep track of IT Service and Link outage• Produce fact based reports for decision making

  • Licenses & Certifications

    • Cisco Certified Network Associate (CCNA)

      Cisco

    • ITIL Foundation

      Axelos

    • Oracle Certified Professional Java SE 6 Programmer

      Oracle