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Michael Kohutich

Michael Kohutich

EMT-1

Followers of Michael Kohutich772 followers
location of Michael KohutichSan Antonio, Texas, United States

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  • Timeline

  • About me

    Senior customer support leader @ Galileo | Strategic, data-driven, and empathetic people leader | Passionate about helping others grow and providing world-class customer experiences

  • Education

    • Clifton High School

      -
      High School Diploma

    • Franklin Pierce University

      2004 - 2008
      Bachelor of Arts Music Performence

      Activities and Societies: Franklin Pierce Fire Department, Franklin Pierce EMS, Brass Ensemble, Choral Union, Franklin Pierce University Singers, Renaissance Ensemble, Contemporary Music Ensemble, Student Government Association - Graduated Cum Laude with a major in Music Performance- Received Music Honors 2008- Received President's Award 2008- Served as Franklin Pierce Fire Department Chief 2007-2008

  • Experience

    • PRN Ambulance

      Jan 2009 - Feb 2011
      EMT-1

      EMT-1Provided quick and safe inter facility and emergency transport for patientsMonitored Vital signs, applied life saving interventions as needed and communicated with all pertinent medical staffDocumented all pertinent medical information and protected it as per privacy laws

    • Disney Interactive Media Group

      Nov 2009 - Mar 2011
      Player Support Representative

      Provided outstanding Customer Service to an Online Community:Mastered the 'Disney Voice' through Guest e-mails while quickly and accurately assisting Guests with issuesMaintained a safe and secure environment for all Guests through chat moderation and name approvalsAssisted other products in event coordination and content managementAssisted Marketing Team as a Social Media Coordinator:Assisted in developing and managing content used on social media sites (YouTube, Twitter and Facebook)Created mechanisms to increase site traffic and concurrencyAssisted with reporting and analysis for the Product Team:Compiled Guest feedback and statistical data in a weekly report for department executivesAssisted in reformatting and streamlining said report for all Disney Online productsAssisted Development team in QA testing of new content for Live serversManaged International Guest Registry for the product:Assisted in supporting product through a website redesignAssisted international Guests in migrating account information to a new US server through e-mail and real time chat Show less

    • Hulu

      Apr 2011 - Jul 2021

      • Sr. Manager, Global Tier 2 Support and Operations

        Jan 2021 - Jul 2021

      • Operations Manager, Viewer Experience

        Nov 2017 - Dec 2020

      • Team Manager, Viewer Experience Advocates

        Nov 2012 - Oct 2017

      • Customer Support Advocate II

        Jan 2012 - Oct 2012

      • Customer Support Advocate

        Apr 2011 - Dec 2011

    • The Walt Disney Company

      Aug 2021 - Sept 2024
      Sr. Manager, Support and Operations

    • Galileo

      Sept 2024 - now
      Director, Operations and Patient Support

  • Licenses & Certifications