Christopher King

Experience

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  Red Hanger Cleaners

  Jan 1998 - Jan 2002

  Customer Service
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  The Grand America Hotel

  Oct 2003 - Feb 2005

  Front Desk Agent

  Check guests in and out, be a guest advocate in both positive and negative situations, and provide AAA Five Diamond service to all guests.

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  The Grand & Little America Hotel

  Feb 2005 - Feb 2008

  Determine and maintain appropriate Call Center staffing levels for maximum efficiency.· Answer inbound telephone calls and make hotel reservations for guests traveling to Salt Lake.· Assist in hiring new call center staff.· Assist with training new call center staff.· Ensure all calls are being answered and serviced within company AAA Five Diamond guidelines.· Ensure inbound calls are routed properly and hold messages are recorded.· Ensure call center tasks such as retrieving incoming faxes; opening, sorting, dating and filing regular mail and ensure they achieve departmental standards. Show less

  • PBX Manager

    Oct 2006 - Feb 2008

  • Lead Reservation Agent

    Feb 2005 - Oct 2006
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  Intermountain Healthcare

  Feb 2008 - Mar 2010

  Pre-Registration/Insurance Verification Specialist

  Register patients for upcoming appointments and procedures over the phone by accurately updating personal and insurance informationVerify Patient insurance information and obtain accurate coverage detailsEstimate patient out of pocket expenseDiscuss the financial responsibility with patient and obtain any needed co-payments or help the patient start a payment plan that works for them

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  Salt Lake Marriott City Center

  May 2010 - Jul 2014

  Responsible for achieving cleanliness of the hotels 359 rooms and public areas. Maintaining high level of cleanliness and ensuring our Guest Satisfaction Scores meet our department and overall hotel goals. Prepare schedules and work assignment. Issue supplies and equipment and ensure adequate inventory levels. Maintain budgets for guest supplies, linen, laundry room, cleaning supplies and ensure accurate staffing levels and maintain the staffing budget in five departments within the housekeeping area (Room Attendents, Laundry, Supervisors, Night Staff and Public Areas). Investigate complaints and take corrective action. Inspect work. Conduct training of new employees, work procedures and demonstrate use and maintenance of equipment. Prepare periodic reports; conduct annual reviews and time and attendance. Show less Balance hotel inventory, ensuring that we maximize revenue by occupying all available rooms Customer focused, making sure all guests are satisfied and when appropriate recovering guests for any problems they may have encounteredJump in and help any department when needed, mostly Front Drive, Bell Stand/Valet and Security DepartmentsCommunicate to Front Desk Staff needed information from our Sales Team regarding their groups and any special instructions that needed to be followedLead and Train new employees,Maintain staff schedules and employee hours Show less

  • Executive Housekeeper

    Oct 2012 - Jul 2014

  • Front Desk Manager/Manager on Duty

    May 2010 - Oct 2012
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  Residence Inn by Marriott

  Jul 2014 - Aug 2018

  Manage all areas within the 136 room long term stay property while maintaining the high expectations of Marriott and upholding all brand standards throughout the hotel. Update our 30-60-90 day sales forecast every two weeks to communicate any up and down movement in numbers to our ownership group. Maintain strict staffing levels for all departments. Including a 22 MPOR standard for our room attendants. Update and upload staffing numbers from hours worked and financial information daily to ensure accurate information was always readily available for our corporate office to view. Show less Manage all departments within the hotel while striving for total guest satisfaction by providing support, knowledge and guidance to all associates. This includes breakfast, evening social, housekeeping, front desk and night audit. Responsible for all AR and AP as well as closing out and processing reports for month end. Process all paperwork for new hires from background check to eVerify. Maintain scheduling to ensure adequate staffing was in place based on occupancy levels. Maintain time sheets for staff and processed payroll at the end of each pay cycle. Show less

  • General Manager

    Oct 2017 - Aug 2018

  • Assistant General Manager

    Jul 2014 - Oct 2017
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  Courtyard by Marriott

  Sept 2018 - now

  General Manager