Yesim O.

Experience

• 

  Wachovia Bank, NA

  Jan 2005 - Jan 2012

  District Manager/AVP

  * Effectively led and managed a diverse team including 180 employees across 20+ Financial Centers to drive Customer Satisfaction, Sales, Revenue and Operations results.* Successfully opened 25 new DeNovo financial centers in the DFW region between 2005 and 2008. Hired, trained and mentored new employees. Developed and implemented pre-opening business strategies by working with partners to establish a Client Book of Business.* Increased the number of financial centers meeting customer service metrics from 65% to 90% in 2008 and achieved 100% of the financial centers meeting corporate standards by June 2009.* Effectively managed revenue key drivers for the company and ranked within the “TOP 3” (out of 20) in the Central Banking Group, 10 out of 12 months in 2008. * Ranked number “ONE” in the state of Texas for overall performance in 2006 and awarded with a sales trip vacation and the Candlelight and Silver award ceremony. Show less

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  Capital One

  Jan 2012 - now

  ● Effectively lead a team to review and submit Capital One borrowers’ SBA Forgiveness applications.● Continuously engage with the Product /Tech team to improve the PPP app functionality and engage with the Data team to continuously improve data and reporting for the workstream to run the process. ● Build and keep all PPP submission processes up to date in accordance and in compliance with SBA and Capital One requirements.● Effectively engage with Legal and Compliance and other partners to handle borrowers’ denial dispute requests and determine the best step of actions to take for each case. Show less * Provided leadership to complex markets and teams within SE and NE Texas, SE Houston and Lake Charles LA retail organization; micro markets, traditional and café inspired branches with a current deposit balance base of 2.1 Billion. * Successfully led Company strategic priorities around being Well Managed by providing a strong operational excellence culture, compliance to legal and regulatory requirements, loss mitigation, training adherence and a culture of self identification of risks. * Consistently ensured all levels of risk are being reviewed from transactions to expense management and safety protocols for associates and consumers.* As Certified Scrum Master and SAFe POPM, introduced Agile framework to front line senior managers in 2018. Influenced Texas senior leadership team to transform and apply Agile in 2019 through a series of presentations, support and training personally delivered. * Achieved consistent and strong NPS scores year after year. Averaged 67% NPS and 94.2 OSAT for 2019 and ranked within the top 3 markets in the company. YTD at 72% NPS and 92% OSAT for 2020. * Markets achieved zero policy violations or compliance failures since 2015. Achieved BAR average of 98.9% in 2018 and 98.2% in 2019. Exceptional score of 100% for 5 out of 7 audits in 2019.* Increased all associate engagement survey scores from 51% to 78% for the consolidated LA-TX market within the first 6 months. Achieved one of the top scores, 94% in the company for 2017 and averaged 89% engagement for 2018. Market has been leading the Texas region with the highest engagement scores, 89% average in 2019. YTD Market average Engagement score is 90% for 2020.* Engaged across differences (EXD) and successfully led Capital One women’s business Resource Group, South Texas Chapter as Executive Sponsor for the last 6 years. Show less

  • Workstream Process Team Lead, Small Business Banking, PPP - Payroll Protection Program

    Jun 2021 - now

  • Project Manager, Branch and Café Experience, BCCE

    Dec 2020 - May 2021

  • Market Executive/Director

    Jan 2012 - Nov 2020
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  Wells Fargo

  Jan 2022 - now

  Business Execution- Branch Systems and Transformation