Ankit Jindal

Experience

• 

  Saini Technologies

  Jan 2016 - Sept 2019

  System Engineer
• 

  BT Group

  Sept 2019 - Mar 2024

  Manage the Major Incident Management (MIM) process and perform the management of both reactive root-cause analysis and proactive trend analysis using ITIL best practices. Responsible to analyze root cause, identify known errors and coordinating actions to fix known errors. Responsible for identifying problems, analyze and recommend improvement plans with solutions obtained from technical teams. Responsible to review problem trends and planning and driving improvements.Responsible for the efficiency and effectiveness of the Incident and Problem management processResponsible for producing Problem Records detailing the incident and using Six Sigma 5 why process to determine root cause. Show less

  • Problem Management Specialist

    Aug 2023 - Mar 2024

  • Senior Service Reliability Engineer

    May 2022 - Aug 2023

  • Service Reliability Engineer

    Sept 2019 - May 2022
• 

  HCLTech

  Mar 2024 - now

  Technical Specialist

  Provisioning of new client site/new design introduction in terms of network infrastructure designing.Implementation and design Network structure and configuration on new router and switch, Access points.Configuration, upgradation and troubleshooting on juniper Router: SRX210, SRX320, SRX345 and Versa router.Configuration, upgrade and troubleshooting on switches: HP2920, 2930.Responsible for Planned Event for multiple Activities: Router replacement, IOS upgradation, AP replacement, Switch replacement, bandwidth upgradation, failover testing, uplink circuit upgradation.Device on boarding in the dashboard like: Mist, Aruba. Show less