Wella Gundran

Experience

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  HSBC Card Services

  Jun 2007 - Dec 2007

  Associate I

  Performed bank initiated calls to negligent customers to obtain payment, provide payment options, establish responsibility and commitment in ensuring accounts good stature. Review and presented analysis of financial situations and provide long term payment arrangements and planning on financial status.

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  IBM Global Business Services

  May 2008 - Jun 2011

  Oversaw daily operations on second level escalations and inquiries concerning diverse human resource functionality such as data management, payroll, compensation and benefits for an offshore client. The role involved both people and project management to a group of 6 or more employees across geographies while managing global service level of agreements, project plans, client expectations and cross tower collaborations. Conducted research on second level escalations and inquiries focused on employee records and data management including its relation to other human resource functionalities such as payroll, compensation and benefits for an offshore client using PeopleSoft system. The role involved resolving issues on a timely manner considering accuracy, quality and customer satisfaction.

  • 1st Line Operations Manager

    Oct 2010 - Jun 2011

  • Case Manager/Specialist

    May 2008 - Sept 2010
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  American Insurance Group (AIG) Philippines

  Nov 2011 - Jan 2013

  Team Lead for Private Client Group

  Managed a team processing non-life insurance endorsements, cancellations and re-writes across various lines of businesses for an in-house business partner. The role is considered to be a subject matter expert who performed quality reviews for activities performed across territories. Led a project team for process improvement, enhancing organizational structure and addressing processing gaps.AIG Philippines was formerly known as Chartis Technology and Operations Management (CTOM)

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  AMS

  Feb 2013 - now

  Performs contractual obligations review for clients across Asia Pacific; the role examines the operational teams' preparedness to deliver the agreed services based on their adherence to the expectations of the contract and the applicable country legislations. It involves knowledge of country specific legislations affecting the talent acquisition and talent management business. It also entails risk management function for several centres in APAC as well as performing internal audits for ISO 27001 and ISO 9001 certifications. Show less Led daily operations for both administration and volume sourcing functions for an international banking institution, involved managing SLA and KPIs and launching process improvement activities, whilst keeping the relationship with on-site recruitment managers. The administration function focused on initial candidate screening for all roles and grade levels, while volume sourcing concentrated on screening and telephone interviewing front end resources for the bank. In 2014 alone, approximately 9000 hires were on-boarded and 30% of which were assessed by the Manila team. Show less

  • Senior Manager Compliance-Asia Pacific

    Jul 2019 - now

  • Compliance Manager - APAC

    Jul 2015 - Jul 2019

  • Recruitment Manager for HSBC via Alexander Mann Solutions

    May 2014 - Jul 2015

  • Team Lead at HSBC via Alexander Mann Solutions

    Feb 2013 - Apr 2014