Katie Rollins

Experience

• 

  Bank of America

  Jun 2012 - Oct 2018

  Incident Manager

  • Assessed incident priority based upon impact to business and escalated issues as necessary• Handled high priority incidents with exceptional poise and composure, making quick decisions in an effort to reduce overall impact• Gathered data from incidents that had been remedied for review and analysis to prevent future events• Continually improved methods and procedures for processes, measurement, and work flow techniques• Performed quality assurance reviews on team's incident tickets Show less

• 

  JPMorgan Chase & Co.

  Nov 2018 - now

  Product Manager

  • Focused on longer term Product Roadmap objectives across multiple sprints.• Accountable for ensuring that teams’ sprint output will meet cross-sprint Product deadlines, facilitating coordination between teams, and managing dependencies on other products that are required for achieving end business goals.• Worked with PO and PO support team to ensure that dependencies on other products were raised in their backlogs and were managed in support of product goals, or that blockers to product goals were resolved.• Worked with PO and TO to define and continually maintain the rolling 12-month roadmap and vision for the product space, with quarterly goals and success factors.• Responsible for successful implementation of product roadmap (communication plan and escalations as needed)• Responsible for product delivery metrics and deliverables checklist including Epics, Stories, Churn, and other metrics as needed• Applied agile transformation, automation of Jira team board/portfolio views to provide a comprehensive product view• Identified opportunities to “help” and gain trust with stakeholders and team by adding value to the delivery of the product• Conducted efficient Scrum or Scrum, Prioritization, Governance, and other meetings• Provided clear written and oral communication on meeting and when proving meeting minutes including meeting outcomes and follow up action items• Partnered with product owner and ADM to have capacity plan updated on regular basis• Partnered with LOB and facilitated meetings to mitigate delays, roadblocks, risks, etc.• Maintained team focus throughout sprints on priorities and business value• Facilitated the planning process and monitored the team’s day to day activity for continuous improvement (including stand-ups, grooming, review, and retro sessions)• Empowered the team to make system and process improvements captured in sprint retrospective meetings Show less