Victor Mertes

Experience

• 

  INTELLI - Indústria de Terminais Elétricos

  Jun 2010 - Jun 2011

  Production Manager's Assistant

  Responsible for processing production orders in the plating sector and inputting production numbers into the system.Scheduling overtime for employees alongside the supervisors of each shift.Requisitioning, storing, and distributing personal protective equipment (PPE).Planning alongside the manager and collecting signatures for collective agreements regarding shift swaps/holidays and their respective compensations.

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  Freelance

  Jul 2011 - Apr 2020

  Computer Technician

  Diagnosed and repaired hardware and software issues on desktops and laptops.Assembled and upgraded computers, replacing faulty components as needed.Installed and configured operating systems (Windows, Linux) and essential drivers.Set up software applications and performed system optimizations for improved performance.Provided technical support and troubleshooting assistance to clients.

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  EzVoice Telecom

  Sept 2021 - now

  Technical Support and Infrastructure Analyst

  Provided technical assistance to clients via phone support and OTRS tickets, diagnosing interruptions in telephony and network services, and providing support for applications.Conducted training sessions for users, facilitating effective use of the company's PABX access platform.Authored detailed documentation on the company's tools, enhancing understanding for clients and team members.Collaborated with the development team, testing the developed tools and services, providing valuable feedback for improvements.Managed the process of assembling PABX servers, from component purchase to final testing.Conducted preventive and corrective maintenance on PABX servers, ensuring continuous and reliable system operation.Participated in the installation and configuration of PABX servers in different locations, ensuring the integrity of the telephony service. Show less