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Pintu Mandal

Pintu Mandal

Customer support engineer

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location of Pintu MandalGreater Kolkata Area

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  • Timeline

  • About me

    Senior System Support Engineer at ITC INFOTECH for Accor hotel project for Europe

  • Education

    • University of Calcutta

      2003 - 2005
      Bachelor of Commerce (BCom) COMMERCE 2ND

      Activities and Societies: DEBATE TEAM debate team

  • Experience

    • Allied digital service ltd

      Aug 2010 - May 2013
      Customer support engineer

       Providing support directly to around 300 users in environments and remotely to other spoke location users.

    • PCS Technology Ltd.

      May 2013 - Dec 2016
      Senior System Support Engineer at Amararaja batteries ltd

      Senior system support engineer at Amararaja Batteries limited

    • Progressive Infotech Pvt. Ltd.

      Jan 2017 - Feb 2020
      Customer Support Engineer

      Technical Support engineer at Fever FM. Provide more than 100 user support.

    • ITC Infotech

      Mar 2020 - now
      Customer Technical Support Engineer

      Senior System Support Engineer at ITC INFOTECH for Accor hotel project for Europe1> providing all technical support for Accor Hotel Group. and its all regional office.2> Provide desktop support management.3> Provide network support management4> work as a level 2 support engineer.5> server and system migration6> Provide service desk management7> provide incident management8> Provide change management.9> Provide remote support more 30-40 user per day Show less

  • Licenses & Certifications

    • Ccna

      Cisco
      Jul 2010