Keshari Lama

Experience

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  United travel and tours

  Feb 2010 - Jun 2010

  Ticketing Agent
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  Holy lodge kathmandu Nepal

  Sept 2010 - Dec 2010

  Receptionist

  Handling the shift. • Assist with private group check-ins directed by the reception manager. • Prepare the group pre-regstration cards for the following days and arrivals and file them in the registration card box ( insure that all supporting papers are attached) • Sell rooms to prospective guests arriving without reservation ensuring that the maximum revenue is achieved without losing the sale

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  The Malla Hotel

  Jan 2011 - Aug 2011

  Receptionist

  Cover the shifts on the guests relation desk as and when necessary. • Assist the guest relations team with the rooming of guests when the necessary. • Prepare shift banking at the close of each shift when cashiering transaction have been made insure that work is accurate balances and is correctlyrecorded ensure all monies are securely deposited at the end of the shift . • To carry out paid outs in accordance with the hotel credit policy. • To insure that the reception team leader, assistant front desk manager, Front desk manager , front office manage,r duty manger are updated and informed of all the feedback received from guests approaching reception • To handle general enquires received at the main reception desk from either in house or non residents Show less

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  Hilton

  Nov 2011 - Feb 2015

  • Assigning the training calendar on monthly basis. • Regular recognition Team member's for their hard work • Identifying the daily challenges and to be reported to FDM • VIPs - levels / room allocations • High Balance - analyzing and actioning guests with high balance procedures for lock out guests / sending messages. • Breaks - how to manage team breaks. • Housekeeping - communication & coordination / room blocks & allocations / OO and OS rooms. • Check list - going through the check list (Supervisor tasks / AM / PM shifts). • Downtime Reports • Lost Postings • Handling groups arrival • Discrepancy Report • Quality Control (Same Day Arrivals) • City Ledger - proper routing / billing instructions / credit list and facilities. • Fully in charge of the house accounts and group masters • Credit policy. • Dealing with late arrivals and assisting with early check-outs. • Being a point of contact for guests for guests should they have any queries. • Arranging the brief tours of the hotels room and facilities. • Dealing and resolving customer complaints . • Maximize sales revenues through up selling and marketing programs. • Ensuring all relevant paperwork has been completed in order for a smooth hand over at the end shift. • Having a professional manner with an emphasis on hospitality and guest service. • Training the new team within the department. Show less

  • Front Office Supervisor

    Nov 2013 - Feb 2015

  • Front Office Receptionist (pre-opening)

    Nov 2011 - Nov 2013
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  Sofitel Dubai Jumeirah Beach

  Feb 2015 - Feb 2018

  - To oversee and be present for all Operational departments- To assist all other areas of the hotel when required.- To investigate any unusual guest complaints and ensure necessary follow up to maintain total guest satisfaction.- To assist in the event of an accident whether it be a guest or an ambassador.- To ensure that the guest services are meeting the guest expectation and following the standards.- To inspect all the areas of the hotel including minimum of 2 hotel rooms which has been inspected by housekeeping to insure proper appearances and to identify unusual conditions that could be dangerous to guests and ambassadors.- To notify the crisis committee members immediately in case of extreme emergency ( death, fire or excessive Damage.- Coordinate VIP arrivals with concern departments, ensuring the team is fully aware of the guest’s profiles. Ensure personalized and superior service is provided to all VIP guests throughout their stay.- Dealing with the overbooking situation.- Assisted with a night shift with the absence of night manager to ensure a smooth and efficient running of the Hotel night operation, ensuring that all hotel guests and visitors receive and optimum level of service and care always.- Reporting to the morning briefing of the next day. Show less Sofitel Dubai Jumeirah Beach, Dubai - Oversee the daily operations and support the team at the front desk. - Leading the daily briefing.- Managing the break for all the team member.- Monitoring room status, discrepancy and room inventory- Preparing the monthly training calendar coordinating with the training and development. - Room allocation - DTCM report - Preparing the weekly Schedule for front Office (GSO).- Monitoring TSA upselling - Participate in monthly Guest Experience meeting to maximize guest satisfaction - Preparing a front office meeting and meeting for supervisor and manager monthly.- Attend a BEO meeting or any meeting within other departments. - Focus report to be prepared and send to the finance on daily basis- Be fully aware of a loyalty program. - Handling an emails, late charge and refund etc. - Working on Team motivation, recognition, assigning a target for them and working for a success together. - Following up with the pending Pay Master etc. Show less

  • Manager on Duty

    Mar 2017 - Feb 2018

  • Front Office Supervisor

    Feb 2015 - Feb 2018
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  Mercure Dubai Barsha Heights - Hotel Suites and Apartments

  Mar 2018 - Jun 2019

  Duty Manager
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  Vivanta by Taj

  Jun 2019 - Dec 2021

  Duty Manager
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  Barahi Hospitality

  Dec 2021 - now

  • Senior Sales Marketing Manager

    Feb 2023 - now

  • Assistant Manager Sales Marketing

    Dec 2021 - Feb 2023
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  Dusit Princess Kathmandu

  Jun 2023 - now

  Corporate Sales Manager
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  Radisson Hotel & Conference Centre Calgary Airport

  Jan 2024 - now

  Assistant Front Office Manager