Dan Guban

Experience

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  Resorts World Manila

  Aug 2011 - Feb 2013

  Guest Services Associate

  - Describes tour points of interest to group members and respond to questions- Provide directions and other pertinent information to visitors and clients- Assist groups to different attractions throughout the property- Familiarize with all daily, weekly, monthly and annual promos and events throughout the property- Discuss the processes and operations of all aspects of the property- Coordinate with travel agencies to meet expectations and substantiate tour package - Perform clerical duties such as filing, creating reports, and the like- Sell property products and services and create potential return guest/group- Conduct post-ocular evaluations, analyses and reports response- Handles Bus Programs and Sales Group- Ensure that all reservations made for a certain group are confirmed- Prepare and completely accomplish all documents needed for the group assistance- Assist VIP’s, Investors and Foreign Guests for ocular tours- Handle Guest Complaints- Do all necessary transactions that a Tour Coordinator must do; such as transacting promo vouchers in CMTS program.- Perform other duties assigned by the Managers/Supervisors Show less

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  Red Planet Hotels

  Feb 2013 - Jan 2017

  Guest Services Executive

  - In charge of Check-in of incoming guests- In Charge of Check-out of departing guests- Handles hotel guest reservation- Handles guest complaint- Ensures that proper execution of check in and checkout is always on standard- Ensures that all guest needs are being met and/or exceeded- Anticipates guests needs- Assists and provides pertinent information such as geographical area, tourist spots and such that is essential to their needs- Handles cashier duties- In charge of room inspection before and after room cleaning of Housekeeping- Checks room defects for repairs- Perform closing of cash and sale every after shift- Perform night audit reports- Conducts room and hotel facility ocular as requested Show less

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  Oakwood Worldwide

  Jan 2017 - Jun 2017

  Guest Service Officer
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  Shea Mira Corporation

  Feb 2019 - now

  Marketing Operations Manager

  MARKETING OPERATIONS MANAGER – SHEA MIRA CORPORATIONFebruary 2019 – PresentResponsibilities - Creates marketing programs and implementations.- Designs, strategize, and implements business marketing operations.- Designs new campaigns, promotions, and product programs to create leads and conversions.- Manages marketing database.- Brand Management of different products.- Coordinates closely with clients to provide marketing support.- Handles events and programs for company product launches.- Budget handling for Marketing operations.- On-line / Off-line Marketing Show less