Jordan Gilbert

Experience

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  Group 360 (Color Associates)

  Jan 1999 - Jan 2002

  Packaging Project Manager

  • Personnel management of 9 CSR and QC representatives• Project management of private label and branded accounts, $3MM annual revenue• New business development, pricing matrices, billing procedures, production workflows, and data asset management solutions for high profile packaging clients• Involvement with HR in the recruiting, interviewing and hiring of new employees• Pre- to post-production workflow and technical involvement for flexo print process

• 

  Vertis Communications

  Jan 2002 - Jan 2004

  • Traveled extensively to provide on-site service for new business, high profile or at-risk customers• Established managed facility presence at Sony BMG Music; trained commercial, POP / POS staff on premedia production • Trained a commercial pre-press production team on file prep and process for the packaging / flexographic print market• Project engineering; determined graphic modifications for the flexo process while maintaining the original design intent.• Established and streamlined workflows for multiple production procedures; SOP documentation• Packaging industry new business development

  • Client Services / Integration Team

    Jan 2003 - Jan 2004

  • Packaging Project Manager

    Jan 2002 - Jan 2003
• 

  Quad/Graphics - Vertis Communications

  Jan 2004 - Dec 2013

  Color Sponsor / Color Engineering Specialist

  • Systems manager for company-wide digital inkjet proofing systems• Scope includes 75+ sites with 120+ inkjet printers, both internal production print facilities, as well as on-site customer locations• Technical / on-call Help Desk support for systems hardware and software• Procurement, logistics and workflow integration for new system installations• Sales support with profitability matrices for customer site installations

• 

  CGS Publishing Technologies

  Dec 2013 - May 2014

  Technical Services Manager

  • Management of the technical support staff• ORIS workflow and color management support and training for 17,000+ customer base• Production scheduling for color matched proofs and samples per sales and dealer requests• Development of the support service entity for enhanced revenue stream• Development of Red Flag / Sev1 triage system to identify high priority technical issues• Creation and review of technical documentation and software support manuals

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  CALIPSO, LLC

  Oct 2017 - now

  Technical Product Support Manager