Eduardo Cortes

Eduardo Cortes

Project Leader

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location of Eduardo CortesAguascalientes Metropolitan Area

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  • Timeline

  • About me

    Account Delivery Manager | PMP | ITIL | Electronic hobbyist | Runner | 3D Designer

  • Education

    • ICAMI Centro de Formacion y Perfeccionamiento Directivo

      2016 - 2017
      PCG - Improvement of Management Competencies Business Administration and Management, General Diploma

      - Develop managerial competencies.- Obtain a global vision of the company, of the processes and activities that contribute significantly to the generation of value.- Develop the ability to analyze problems and opportunities to achieve effective and timely decisions.- Facilitate an effective exercise of command of people through leadership and teamwork.- Promote harmony and synergy between work and family.

    • Universidad Autónoma del Estado de México

      1991 - 1996
      Bachelor degree in Computing Information Technology
    • Universitat Politècnica de Catalunya

      1996 - 1996
      Diploma of Participation Department of Computer Architecture International Academic Exchange Program

      Activities and Societies: International Academic Exchange Program - Intercampus '96 Increased functionality (instructions) to an educational 4-bit microprocessor, and make it to become 6-bit

  • Experience

    • GE Ddemesis

      Nov 2002 - Nov 2003
      Project Leader

      - Customer point of contact, and coordination of a team of 4 persons- Support for Web and Client/Server applications (Crystal Reports, ASP, MS Access, Oracle, VBasic for Applications, SQL Server).* Grew team from 4 members up to 7* Acquired an additional service of Quality Assurance for the client

    • Softtek

      Dec 2003 - now

      - Accountable for delivering what was contracted with clients (Project Management, Risk Management)- Escalation point for clients when there is a failure in the service provided by IT teams (~ 500 IT professionals)- Supervision of Revenue and Gross Profit- Responsible of compliance contracted as part of master engagementManagement Tools & Techniques: Executive Reporting, Root Cause Analysis, Work Breakdown Structure, Scheduling, Human Resources Plan, Cost-Benefit Analysis, Requirements Gathering, Performance Reporting, Communication Plan, Process MappingTech Tools: MS Access, Visual Basic for Applications, VBScript, SAP Project System, Advanced MS Excel, SQL, Trend Chart, Plot Chart Show less

      • Project Manager

        May 2024 - now
      • Account Delivery Manager

        Feb 2018 - May 2024
      • Practice Delivery Leader

        Nov 2016 - Jan 2018
      • Account Delivery Manager

        Jun 2011 - Oct 2016
      • GDC Controller

        Feb 2009 - May 2011
      • Operational Leader

        Jul 2007 - Jan 2009
      • Quality Leader

        Feb 2005 - Jun 2007
      • Project Leader

        Dec 2003 - Jan 2005
  • Licenses & Certifications

    • Agile Leader Training

      Coursera
      Jun 2022
      View certificate certificate
    • Conflict Resolution Skills

      Coursera
      May 2022
      View certificate certificate
    • Softtek Harvard Leadership Development Program

      Harvard Business Publishing
      Aug 2020
      View certificate certificate
    • Modalidades organizacionales ágiles en base a la Metodología Scrum

      Coursera
      May 2022
      View certificate certificate
    • Project Management Professional (PMP)®

      Project Management Institute
      Jan 2011
      View certificate certificate
    • PMP® Exam Prep Seminar

      Instructing.com - Joseph Phillips
      Dec 2022
      View certificate certificate
    • ITIL ® Foundation Certificate in IT Service Management

      EXIN
      Oct 2016
    • Microsoft Certified: Azure Fundamentals

      Microsoft
      Jun 2025
      View certificate certificate
    • AWS Certified Cloud Practitioner

      Amazon Web Services (AWS)
      May 2025
      View certificate certificate
    • Six Sigma Green Belt

      Softtek
      Jan 2004
  • Volunteer Experience

    • Contributor

      Issued by Softtek Solidaria on Jan 2014
      Softtek SolidariaAssociated with Eduardo Cortes