Eduardo Cortes

Experience

• 

  GE Ddemesis

  Nov 2002 - Nov 2003

  Project Leader

  - Customer point of contact, and coordination of a team of 4 persons- Support for Web and Client/Server applications (Crystal Reports, ASP, MS Access, Oracle, VBasic for Applications, SQL Server).* Grew team from 4 members up to 7* Acquired an additional service of Quality Assurance for the client

• 

  Softtek

  Dec 2003 - now

  - Accountable for delivering what was contracted with clients (Project Management, Risk Management)- Escalation point for clients when there is a failure in the service provided by IT teams (~ 500 IT professionals)- Supervision of Revenue and Gross Profit- Responsible of compliance contracted as part of master engagementManagement Tools & Techniques: Executive Reporting, Root Cause Analysis, Work Breakdown Structure, Scheduling, Human Resources Plan, Cost-Benefit Analysis, Requirements Gathering, Performance Reporting, Communication Plan, Process MappingTech Tools: MS Access, Visual Basic for Applications, VBScript, SAP Project System, Advanced MS Excel, SQL, Trend Chart, Plot Chart Show less

  • Project Manager

    May 2024 - now

  • Account Delivery Manager

    Feb 2018 - May 2024

  • Practice Delivery Leader

    Nov 2016 - Jan 2018

  • Account Delivery Manager

    Jun 2011 - Oct 2016

  • GDC Controller

    Feb 2009 - May 2011

  • Operational Leader

    Jul 2007 - Jan 2009

  • Quality Leader

    Feb 2005 - Jun 2007

  • Project Leader

    Dec 2003 - Jan 2005