Annette Edwards

Experience

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  Food Lion

  Jul 2017 - Sept 2020

  Front Office Associate

  I effectively resolved workplace and customer service issues, enhancing team morale and maintaining a positive environment. I supervised customer service associates, providing training and feedback to ensure high service standards and operational efficiency. Additionally, I occasionally stepped into the role of Customer Service Manager, overseeing broader departmental responsibilities and strategic initiatives. My duties included managing daily operations such as scheduling, customer complaint resolution, and workflow optimization. I also handled financial tasks such as cash management, transaction processing, and financial reporting to ensure accuracy. Furthermore, I maintained strict adherence to company policies and safety standards, regularly conducting audits and addressing compliance issues promptly. Show less

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  AmeriCorps

  Aug 2017 - May 2018

  Literacy Tutor

  I delivered specialized literacy instruction to students facing academic challenges due to low literacy levels. I implemented evidence-based strategies from AmeriCorps Services and Great Leaps to enhance phonemic awareness, phonics, and vocabulary development. Collaborating with Site and Master Coaches, I refined techniques to boost literacy accuracy, fluency, and comprehension. I closely monitored student progress through individualized assessments, adapting instruction in daily tutoring sessions to meet diverse learning needs. Additionally, I worked with classroom teachers to align instructional methods with curriculum standards and regularly engaged parents to support their children’s reading development at home. My efforts significantly improved students' literacy skills, as evidenced by their performance on standardized tests and in classroom assessments. Show less

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  Private Client

  Sept 2020 - Apr 2023

  Home Health Aide

  Provided essential care and support to disabled client in their home. Responsibilities include aiding with daily living activities such as bathing, dressing, and grooming. Managed medication schedule, assisted with mobility, and performed light housekeeping tasks to maintain a clean and safe environment. Monitored the health status of the client by checking vital signs and noting any changes in physical or mental condition. Played a critical role in providing emotional support and companionship, helping to enhance the quality of life for my client. Show less

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  Intouch Home Care Services of LSSI

  Jan 2021 - Aug 2021

  Social Work Intern

  In my role as a Social Work Intern at Intouch Home Care Services, I collaborated on a key project analyzing the impact of Covid-19 on seniors, developing a comprehensive report for the Illinois Department of Public Health. I worked closely with senior social workers to refine agency policies, enhancing service delivery for diverse home care clients. I conducted assessments and planned client care aligned with best practices, and contributed to innovative service strategies that significantly improved client satisfaction and service effectiveness. Additionally, I advocated directly for clients, facilitated staff training, and developed policy improvements that increased service efficiency and satisfaction. Show less

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  DayOne PACT

  Aug 2021 - Apr 2022

  Social Work Intern

  I actively engaged in monthly Community Resource Team meetings to refine care strategies based on client/population feedback and emerging needs of the community. I analyzed organizational policies, notably around bonus compensation, leading to more equitable strategies that improved employee satisfaction and retention. I also collected and analyzed data to enhance strategic planning and policy decisions, contributed to successful grant writing, and delivered impactful presentations to senior management, significantly influencing decision-making processes. Show less

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  Cooperative Baptist Fellowship

  Oct 2022 - Apr 2023

  Independent Consultant

  I led a major asset mapping project across multiple congregations, focusing on identifying and utilizing community resources for strategic development and outreach. This involved detailed data collection and analysis in partnership with congregation leaders and community members. I created interactive asset maps using Tableau software, enhancing stakeholder engagement with the data. I also conducted training sessions for congregation members on using these maps for strategic planning and community engagement, employing a user-centered design to ensure accessibility for all users. My effective management of project timelines and coordination across congregations demonstrated my strong project management and multitasking skills. Show less

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  The Metropolitan Organization (TMO)

  Aug 2023 - May 2024

  Community Organizer

  The Metropolitan Organization (TMO) is a coalition of faith-based institutions that focuses on community organizing, social justice, and advocacy, aligning with activities and goals that work towards societal improvement and community empowerment. TMO engages in various activities including, but not limited to, training and leadership development, public policy advocacy, and community development, aiming to address and impact a wide range of social, economic, and environmental issues.

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  EdPro International LLC

  Oct 2023 - Jan 2024

  Research Analyst

  In my role as a Research and Data Specialist, I designed and developed detailed pre and post-test surveys to ensure the collection of reliable data for evaluating program effectiveness. I also created a suite of interview questions to deeply understand participant perspectives and conducted qualitative analysis to identify emerging themes using specialized software. I organized complex datasets to extract insights that shaped project outcomes and synthesized these findings to offer actionable recommendations. Additionally, I prepared comprehensive monthly progress reports to maintain transparent communication with the project team, highlighting ongoing achievements and challenges. Show less