Doug Ferguson

Experience

• 

  DISH NETWORK

  May 2006 - Jul 2008

  Technical Service Represenative II

  • ANSWERED INBOUND CUSTOMER AND FIELD OFFICE CALLS REGARDING DISH NETWORK SERVICES• TROUBLESHOT AND FOUND SOLUTIONS TO LOSS OF SATELLITE SIGNAL FOR BOTH CUSTOMERS AND TECHNICIANS• WORKED CLOSELY WITH FIELD TECHNICIANS TO COORDINATE AND ENSURE PROPER INSTALLATION OF SATELLITE SERVICES• ANSWERED AND RESOLVED CUSTOMER BILLING QUESITONS

• 

  CITGO

  Jan 2008 - May 2012

  Help Desk Analyst

  • HELP DESK SUPPORT FOR CORPORATE OFFICE AND REFINERY LOCATIONS• TROUBLESHOT CONNECTIVITY ISSUES BETWEEN CORPORATE AND REFINERY LOCATIONS WITH LOCAL INTRANET AND REMOTE VPN CONNECTIONS• WORKED FIRST LEVEL SOFTWARE ISSUES FOR ENTIRE COMPANY• MONITORED SAP MAESTRO TO HELP ENSURE SAP BATCH JOBS WORKED AS PROGRAMMED• MONITORED SOLAR WINDS FOR CONNECTIVITY ISSUES THROUGHOUT THE COMPANY• USED DREAMWEAVER TO ASSIT IN KEEPING HELP DESK MANUAL UP TO DATE ONLINE

• 

  Samson Resources

  May 2012 - Aug 2015

  • IMPROVING PROCESSES ON SAP UPLOADS• INDEXING AND CODING IN OILDEX/SPENDWORKS• PROCESSING VOUCHERS AND JOURNAL ENTRIES IN SAP• HANDLING MUTIPLE G&A AP ACCOUNTS MAINTAINING UPDATED RECORDS AND UPLOADING VOUCHERS INTO SAP• PROCESSING PCARD STATEMENTS FROM THE FIELD EMPLOYEES• HANDLING PAYMENT REQUESTS FROM DIFFERENT DEPARTMENTS AND PROCESSING THROUGH EITHER SPENDWORKS/OILDEX OR IN SAP• PROCESS AR REFUND REQUESTS• CONSTANTLY LOOKING FOR WAYS TO IMPROVE AND STREAMLINE PROCESSES Show less • DESKTOP SUPPORT FOR CORPORATE OFFICE IN TULSA• SUPPORTED FIELD USERS AT FIELD OFFICES AND ON RIGS• RE-IMAGED COMPUTERS USING SCCM• DEPLOYED SOFTWARE VIA SCCM• ASSISTED IN WINDOWS 7 MIGRATION FOR CORPORATE OFFICES• SECOND LEVEL SOFTWARE SUPPORT FOR IN-HOUSE AND THIRD PARTY SOFTWARE• FIRST LEVEL DATACOM SUPPORT INVOLVING CONNECTIVITY OF COMPUTERS AND CISCO PHONES• BUILT COMPUTERS FOR NEW USERS WITH STANDARD CONFIGURATIONS• EXPERIENCE IN THE DATA CLOSET WITH ENSURING CONNECTIVITY ON THE SWITCHES\• HANDLED ROTATION WITH AFTER HOURS PHONE• MAINTAINED AND UPDATED HELP DESK MANUAL AS REQUIRED• LEARNS NEW SYSTEMS AND PROCEDURES QUICKLY• HIGHLY ADAPTABLE Show less

  • Associate Accountant

    Feb 2014 - Aug 2015

  • Help Desk Analyst

    May 2012 - Feb 2014
• 

  CF Industries

  Aug 2015 - now

  • Technical problem solving skills• Network and Resource Monitoring• SAP Maestro• Microsoft Windows Desktop OS• Microsoft Windows Server OS• VMWare and Hyper-V Hypervisors• PowerShell• Commvault Simpana• Avaya IP Phones • System Center Configuration Manager (SCCM• MCSP

  • Telecommunications Administrator - III

    Mar 2024 - now

  • IT Support Specialist III

    Aug 2015 - Mar 2024