Deep Enrich
Alvin Manlapig
AT&T MANAGED SERVICES US BVOIP TIER 2
185 followers
Philippines
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About me
Sr. Technical Instructor at Genesys
Education
University of the Philippines
1997 - 2001BS Mechanican Engineering
Experience
Sykes Asia Inc.
Apr 2008 - May 2017AT&T MANAGED SERVICES US BVOIP TIER 2I worked as a Technical Support Professional for AT&T MANAGED SERVICES US BVOIP TIER 2. We monitor and troubleshoot Cisco and Edgewater managed routers for PRI and SIP handoff.
Concentrix
May 2017 - Oct 2019Data and Voice Tier 2I worked as a Data and Voice NOC Engineer 2 for Broadview account. We specialize in giving customer seamless cloud services for voice. We provide and manage IP phones, SIP devices, and router for voice and data connection.
Genesys
Oct 2019 - nowSenior Technical Instructor Genesys Cloud
Feb 2022 - nowSenior Technical Support Engineer
Oct 2019 - Feb 2022
Licenses & Certifications
- View certificate
Learning Confluence
LinkedInSept 2024
- View certificate
Genesys Cloud Architect Certified Specialist
GenesysNov 2020 - View certificate
Generative AI: The Evolution of Thoughtful Online Search
LinkedInOct 2024 - View certificate
Genesys Cloud Outbound Dialer Certified Specialist
GenesysOct 2022 - View certificate
Genesys Certified Associate (GCA) - PureCloud
GenesysNov 2019 - View certificate
What Is Generative AI?
LinkedInOct 2024 - View certificate
CISCO CCNA Routing and Switching
CiscoJan 2017 - View certificate
TOTAL REWARDS - MVP Award 2024
GenesysJan 2024 - View certificate
Genesys Certified Professional (GCP) - PureCloud
GenesysSept 2020
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