Michael Betancourt

Michael Betancourt

Call center agent

Followers of Michael Betancourt228 followers
location of Michael BetancourtBogota, D.C., Capital District, Colombia

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  • Timeline

  • About me

    Customer Solutions Advisor @ Microsoft | Driving Customer Success | Business Development | DevOps Specialist

  • Education

    • Universidad Nacional de Colombia

      2017 - 2022
      Bachelor of Engineering - BE COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES

      Ingeniería de sistemas y ciencias de la computación.

  • Experience

    • Teleperformance

      Jul 2012 - May 2013
      Call center agent

      Customer service specialist for sales campaign: AT&T Postpaid.

    • Freelancer

      May 2013 - Jan 2016
      Computer Hardware Technician

      Tech support for computing hardware: Hosts, Servers, Terminals and many other Endpoints.

    • Multiweb SAS

      Feb 2016 - Nov 2020

      Management of cloud projects for web and software development. Making sure to accomplish the expected efficiency of dedicated resources and staff for projects assigned. Development of web based projects using PHP, Javascript and SQL, and frameworks for web development such as Laravel 5 and Code Igniter. Designing websites with clean HTML5 and CSS3 best practices. UI and UIX consultant. Client facing position for branding website projects.

      • Project Development Manager

        Aug 2019 - Nov 2020
      • Back End Developer

        Jul 2018 - Aug 2019
      • Frontend Developer

        Feb 2016 - Jul 2018
    • Cisco

      Jul 2021 - Nov 2021
      Business Development Manager

      Managing sales process as Last Mile of Support (Deal to Booking). Control of quoting process for sellers. Client facing position as sales expert.

    • Freelancer

      Feb 2022 - Jul 2022
      Network Support Specialist

      Configuration of Local Networks for small companies and local stores. Setting up SOHO networks and providing advice on network devices being purchased.

    • Asurion

      Feb 2022 - Nov 2023

      Tech Support Specialist with cross sales. Cross selling for insurance services.

      • Premier Support Solutions Expert

        Apr 2023 - Nov 2023
      • Sales Expert

        Feb 2022 - Apr 2023
    • Microsoft

      Dec 2023 - now
      Customer Solutions Advisor
  • Licenses & Certifications