Michael Betancourt

Experience

• 

  Teleperformance

  Jul 2012 - May 2013

  Call center agent

  Customer service specialist for sales campaign: AT&T Postpaid.

• 

  Freelancer

  May 2013 - Jan 2016

  Computer Hardware Technician

  Tech support for computing hardware: Hosts, Servers, Terminals and many other Endpoints.

• 

  Multiweb SAS

  Feb 2016 - Nov 2020

  Management of cloud projects for web and software development. Making sure to accomplish the expected efficiency of dedicated resources and staff for projects assigned. Development of web based projects using PHP, Javascript and SQL, and frameworks for web development such as Laravel 5 and Code Igniter. Designing websites with clean HTML5 and CSS3 best practices. UI and UIX consultant. Client facing position for branding website projects.

  • Project Development Manager

    Aug 2019 - Nov 2020

  • Back End Developer

    Jul 2018 - Aug 2019

  • Frontend Developer

    Feb 2016 - Jul 2018
• 

  Cisco

  Jul 2021 - Nov 2021

  Business Development Manager

  Managing sales process as Last Mile of Support (Deal to Booking). Control of quoting process for sellers. Client facing position as sales expert.

• 

  Freelancer

  Feb 2022 - Jul 2022

  Network Support Specialist

  Configuration of Local Networks for small companies and local stores. Setting up SOHO networks and providing advice on network devices being purchased.

• 

  Asurion

  Feb 2022 - Nov 2023

  Tech Support Specialist with cross sales. Cross selling for insurance services.

  • Premier Support Solutions Expert

    Apr 2023 - Nov 2023

  • Sales Expert

    Feb 2022 - Apr 2023
• 

  Microsoft

  Dec 2023 - now

  Customer Solutions Advisor