Efren Jr. Reyes

Experience

• 

  Boehringer Ingelheim

  May 2004 - Nov 2004

  Marketing Assistant

  Handles the special project of the Marketing Department. Coordinate with the MedReps of the company for the distribution of the product samples. Audit and prepare monthly reports.

• 

  Maersk Global Service Centres

  Feb 2005 - Mar 2008

  Operations Associate

  Documents processing to ensure operation, meeting standard operation procedure requirement. Ensure timely and accurate planning. Assist in the value added services of the company.

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  SUTHERLAND GLOBAL SERVICES, PHILIPPINES INC.

  May 2008 - Feb 2011

  Senior Consultant

  Constantly available to answer agent's queries and escalations. Effectively communicate and provide feedback to agents. Prepare and present communication materials to superiors and colleagues. Assist in identifying agent training requirements.

• 

  Alorica

  Feb 2011 - Aug 2019

  Technical Support Specialist

  Technical Support Specialist for a US based cable & telecom company- Guide customers to help fix their internet, phone and TV connection problems. Troubleshoot e-mail and client software issues. Provide product support to ensure customer satisfaction.

• 

  TDCX

  Aug 2019 - now

  Account Specialist

  Account Specialist for an international payment processor- B2B support via chat, email, and phone. Investigate, research, and identify user's issues so they can be resolved as quickly as possible. Establish effective working relationships with users.