Jessica Lapp

Experience

• 

  Greylock Federal Credit Union

  May 1998 - Nov 2008

  Ecommerce Manager

  Managed the Contact Center and e-Commerce department and staff of 7. Conducted all research and development of member-facing technology. Responsible for vender management of all e-Commerce relationships. Accountable for all e-Commerce related exception and trend reporting to executive leadership. Responsible for the creation and execution of e-Commerce strategy. Managed online lending activities including consumer loan and mortgage underwriting. Accountable for all e-Commerce regulatory compliance; created the e-Commerce policies and procedures manual. Worked closely with cross-functional teams within the organization including Information Technology, Security/ Compliance, and Marketing. Show less

• 

  D+H

  Nov 2008 - Aug 2013

  Product Specialist

  As the product SME, support the sales team members in new sales, client retention, and client satisfaction efforts. conduct solution demonstrations to prospects, existing clients, as well industry influencers. Work closely with product management team members to communicate win/loss reasons as well as identification of product gaps.

• 

  Finastra

  Aug 2013 - now

  Oversee operations, project management and logistics for the Digital line of business. Establish, review, and recommend adjustments to policies and procedures, mission objectives, and organizational design as needed to eliminate barriers and increase operational efficiencies. Drive fiscal year planning and objectives to meet operational and business goals; including establish and enforce metric measurements for financial and operational performance monitoring. Provide regular forums for executives to understand overall business performance. Plan, organize, and oversee day-to-day business activities. Responsible for special projects, including cross-functional opportunities. Manage regular customer interaction cadence to keep executives close to customer feedback. Show less

  • Director, Product Management Strategy & Operations

    Jan 2023 - now

  • Director of Operations Delivery Excellence

    Dec 2021 - Oct 2023

  • Chief of Staff, Digital Community Markets

    Aug 2019 - Dec 2021

  • Lead Product Manager

    Aug 2013 - Aug 2019