Cyrine BENHADJ

Experience

• 

  Tunisie Télécom

  Jul 2014 - Sept 2014

  Construction Ligne Center's Technician

  technicien au centre de construction des lignes

• 

  TopNet

  Jul 2015 - Sept 2015

  Help Desk Support Technician

  • Dépannage technique à distance des problèmes Connexion ADSL Voip Télé. Maintenance du matériel informatique

• 

  Squirro IT

  Feb 2016 - May 2016

  Projet de fin d’études

  • The project consisted in developing a customer order management system in the restaurant sector. To strengthen this mastery of software architectures and to develop our skills in several technologies including NodeJs, Ionic and MongoDB and also to configure the Raspberry card

• 

  AlmavivA

  Mar 2017 - Feb 2019

  Network technician

  Identification of malfunctions by following a very specific checklist on cisco, juniperMonitoring of alarms and maintenance of customer circuits via nagios, scainemoAdministration level 2 Switching, (Lan, Spanning Tree, Etherchannel)Troubleshooting and resolution of technical problems.Mailing and Management of provider interventions via OUTLOOK.Support and management of anomalies in international TELECOM ITALIA circuits, validation of bug corrections with our suppliers or on our local networkManagement of MPLS protocols. عرض أقل

• 

  Hewlett Packard Enterprise

  Feb 2019 - now

  Making analyzes and diagnostics in order to solve incidents on HP servers such as Software or Hardware incidents, Storage, Data Center, Ensuring the reception of incidents reported by professional users of large companies and remotly diagnose and resolve computer and hardware failures.Tasks:• Provide consultation and technical support to customers in possession of HPE servers, storage devices and solutions.• Provide troubleshooting and configuration checks in addition to action plans to resolve HPE client issues (Hardware issues, Software issues, and configuration issues).• Proactively assist internal or external companies and end users to avoid or reduce problems.• Cooperation with engineers L2, L3 and LAB to develop an advanced troubleshooting procedure for complex technical problems.Technical environment :- ProLiant: ML, DL, Blade, 3PAR, MSA- Configuration of RAID on controller cards.- First installation of an HP servers.- Ticketing tools: Salesforce, Quantum, Lightening عرض أقل

  • Managed Services Manager

    Jan 2021 - now

  • Technical Consultant

    Feb 2019 - Jan 2021