Chris Mullen

Experience

• 

  Deloitte

  Jul 2004 - Aug 2008

  • Evaluated potential order management systems for a global manufacturing client and presented a solution to the VP of Manufacturing that was used to handle $9.3 billion in annual sales orders across 140 production facilities.• Facilitated meetings with client staff to gather requirements for a product pricing system that a manufacturing client used to increase sales margins on differentiated components by 15%. • Developed a clinical trial management system that empowered a major pharmaceutical company to track 2,200 drug shipments to doctors and report on the progress of 750 ongoing medical trials.• Collaborated with a team of analysts to map the sales processes within a mid-sized health insurance provider and designed a direct-to-consumer sales solution that reduced new customer enrollment time by 33%.

  • Consultant

    Sept 2006 - Aug 2008

  • Systems Analyst

    Jul 2004 - Aug 2006
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  Cisco

  Jun 2009 - Aug 2009

  Global Supply Chain Management Intern

  • Designed an automated risk rating tool that evaluated 35,000+ product components on a monthly basis and assigned a shortage probability based on 5 key supply chain indicators, providing sourcing managers with early warnings of potential supply chain disruptions and giving suppliers more time to react.• Drafted a set of 7 shortage mitigations strategies, based on interviews with 16 sourcing managers, that supported Cisco’s move to LEAN manufacturing by defining ways to increase supply chain flexibility without adding inventory. Show less

• 

  Deloitte

  Sept 2010 - Oct 2015

  • Orchestrated a $5 billion supply chain integration at a major wireless carrier, merging two warehouses, 2400 dealers, and 160 retail stores into the handset fulfillment network with minimal disruption.• Managed a new product launch at a digital music distributor, coordinating activities across a 15-member team to ensure the solution was introduced on time, met customer expectations, and contained no major defects.• Led a major retail bank through a digital marketing transformation that boosted online customer acquisitions by 33%.• Directed an international team of 24 testers during development of the Rhode Island Health Insurance Exchange, enabling the State to launch of one of the 4 highest-quality online portals in the country in < 10 months. Show less • Reviewed IT outsourcing strategy for a $42 billion financial services client, recommending modifications to 6 vendor service agreements to better align vendor behavior and scorecards with business needs and performance expectations.• Prepared a telecommunications client for entry into the digital media distribution business by leading a 12-person user acceptance testing team through validation of the 4 IT systems that would support the new venture.• Developed an inventory management solution for a large resort hotel and casino that was used to track $100 million in product deliveries over 6 months in preparation for the hotel’s grand opening. Show less

  • Manager

    Aug 2012 - Oct 2015

  • Senior Consultant

    Sept 2010 - Jul 2012
• 

  TSI - Transworld Systems Inc.

  Nov 2015 - Jan 2019

  • Led national sales network of 20 district managers and 215 contracted agents, producing $3.5 million in 2018 new revenue (116% to goal).• Stood up 4-person inside sales organization to market collection products in geographies lacking coverage by the national sales network, generating $480K in new business from historically underpenetrated regions.• Increased revenue 7% by partnering with 3 software vendors to build interfaces between their practice management systems and TSI’s platform, allowing over 5,400 clients to automatically submit past due accounts for collections. Show less • Managed $80 million P&L for the company’s student loan collection business, directing hiring, investment, and strategic planning decisions to deliver competitive recovery rates for 16 key clients while achieving EBITDA goals.• Restructured 520-FTE collection operation following acquisition by a private equity firm, achieving cost efficiencies that increased the profit margin by 26%.• Deployed 21st century e-signature technology that increased loan repayment plan enrollments by 5%, generating $1.25 million in additional revenue and advancing TSI to first place in default recoveries among peer agencies.• Authored 3 multi-volume proposals for federal collection work, winning contracts with the US Departments of Treasury, Education, and Health & Human Services worth $448 million over 10 years. Show less

  • Vice President of Sales

    Jan 2018 - Jan 2019

  • Vice President of Operations

    Nov 2015 - Dec 2017
• 

  Mullen Professional Services LLC

  Jan 2019 - now

  Independent Contractor

  • Led 12-month order-to-cash transformation for an automotive retailer, increasing product availability and automating sourcing of online orders to drive $55M in incremental sales and save $1M in fulfillment costs annually.• Created future-state architecture and technology roadmap for a $420 million regional telecom, positioning the client to double its subscriber base over the next 2 years.• Organized and administered RFP to identify a financial planning solution capable of handling a major wireless carrier's $4.0 billion annual CapEx spend, finding the best-fit product among 8 contenders.• Evaluated current-state asset tracking capabilities for a major online retailer, charting 3 paths to a future-state that would enable accurate accounting of $160 billion in plant, property, and equipment.• Advised major US wireless carrier during rollout of Internet-of-Things (IoT) portfolio with 2,500 pilot customers, designing 5 non-wireless commercial products to drive B2B revenue growth.• Oversaw Agile Salesforce implementation at a major US telecom, leading 5 workstreams through the release of a 21st century replacement for legacy sales, service, and marketing applications that saved $59 million per year in IT costs.• Coordinated 18-month program to build a real-time integration platform between a high-tech online retailer and 14 third-party vendors, enabling same-day work authorizations, background checks, and verification of employment. Show less