Maxine White

Experience

• 

  Nationwide Building Society

  May 2001 - Sept 2012

  Responsible for managing data quality issues in relation to the Basel II Accords. Created and implemented new change management processes. Managed business stewardship meetings to understand key risks, business impacts and discuss solutions. Collaborate with database SME's to understand the solution approach and ensure the business outcome is achieved. Produce management information and distribute to senior management to track the progress of data quality issues. Speaking to customers regarding the loan protection insurance offered at the time of the application.Assessing customer needs, making recommendations based only on the personal circumstances of the customer.Customer service skills- listening to the customer and building rapport.100% compliant (General Insurance or GISC) Liaising with external banks/building societies.Issuing funds to bank accounts. Completing BACS transfers, reversals, and credit/debit amendments on accounts.Dealing with customer account queries and complaints handling. Verifying customer identification, proof of income, address, and account information.Referring suspicious accounts to the internal special investigation department and liaising with the police in some instances.Identifying and referring suspected money laundering cases.Using gut instinct. Inputting initial loan application via the telephone.Underwriting personal loans - accepting/declining customer loans through investigation of accounts and credit bureau information. Handling and resolving customer complaints regarding the outcome of their loan application.

  • Data Quality Change Manager

    May 2008 - Sept 2012

  • Sales Assistant

    Oct 2007 - May 2008

  • Cashier

    May 2005 - Oct 2007

  • Anti Fraud Analyst

    Oct 2003 - May 2005

  • Loan Underwriter

    May 2001 - Oct 2003
• 

  Capell's Cakes

  Oct 2012 - Aug 2014

  Self Employed Cake Baker and Sugar Artist

  Business owner and manager of Capell's Cakes. Responsible for the design and creation of wedding/celebration cakes. Designed branding and webpage. Managed social media and consumer enquiries. Completed own bookkeeping and tax returns. Awarded 3rd Place at Cake International as 'PME Cake Decorator of the Year'.Artistic, creative and passion to learn new skills.

• 

  WA Super

  Feb 2018 - Dec 2020

  Responsible for project management of superannuation legislation changes, coordinating projects from initiation to closure using the Agile methodology. Including facilitating workshops via collaboration (requirements gathering and show cases) Engaging with stakeholders throughout the project to identify any risks and issues. Preparing and delivering training materials. Creating and executing scenario based test plans. Gathering feedback for lessons learnt. Responsible for assisting members, employers and third parties solving queries relating to their Superannuation account.RG146 compliant and sound knowledge of Superannuation legislation.

  • Project Coordinator

    Jun 2018 - Dec 2020

  • Member Experience Officer

    Feb 2018 - Jun 2018
• 

  Lotterywest

  Mar 2021 - now

  Business Support Officer