Radek Grabowski

Experience

• 

  Capgemini

  Feb 2014 - now

  • Act as an ITIL standard process analyst, facilitator and champion• Provide advisory services to the regions/accounts on IT service management best practices• Conduct maturity assessments for IT service management in the regions to ensure there is a continuous push to improve maturity of services• Work closely with respective Region SPOCs to drive improvement actions and closure on time• Work as part of the Service Management Practice team to lead and drive CSI• Manage all glocal crisis incidents and respective problem tickets• Work closely with technical/engineering SMEs, Service Desks, and Incident Teams to ensure effective resolution of the crisis • Closely Work with engineering teams to conduct root cause analysis on crisis situations and ensure compliance to all relevant security, quality, and regulatory policies• Acting as a flying squad for accounts requiring immediate assistance in the Service Management area. Show less

  • Global EMS Capability Lead

    Jun 2023 - now

  • Senior Global Enterprise Service Management Consultant & Crisis Manager

    Jul 2022 - now

  • Global Crisis Manager

    Mar 2021 - now

  • Global Service Management Consultant

    Mar 2021 - Aug 2022

  • Senior Major Incident Manager

    Jan 2017 - Apr 2022

  • Major Incident Manager

    Jul 2016 - Jan 2017

  • Major Incident Coordinator

    Jan 2016 - Jun 2016

  • Incident Coordinator

    Jun 2015 - Dec 2015

  • Customer Service Analyst

    Feb 2014 - May 2015