Felix Bangkuai

Experience

• 

  Health and Wellness Center at Florida Hospital Wesley Chapel

  Oct 2012 - Apr 2015

  • Create a great guest experience by delivering a personalized, guest-centric tour. • Inspire guests to purchase memberships. Turn every guest club visit into a new member relationship by listening to guests' goals, presenting a way that best connects with them, and establishing trust in the HWC through transparent pricing, open dialogue, and passion for fitness. • Integrate how personal training can play a vital role in achieving fitness goals with 100% of prospective new members. • Present the opportunity to purchase fitness with 100% of new memberships. • Create an outstanding member experience; follow up with current members to see if they are achieving their fitness goals. • Serve as a resource for their questions or concerns, and put them in touch with the right HWC resources as appropriate to ensure members are getting to their fitness goals. • Generate leads/new business through member promotions, leads, referrals, and guest passes. • Maintain current knowledge and awareness of marketing campaigns in order to effectively communicate to members and prospective members. • Help deliver on our Service Promise of a clean, friendly, and well-maintained club. • As a contributing team member, assist the front desk as necessary allowing members to receive a friendly greeting/check-in and prompt attention to their needs. • Execute other duties as assigned. Show less

  • Fitness Member Ambassador

    Jan 2014 - Apr 2015

  • Personal Training Manager

    Oct 2012 - Jan 2014
• 

  Florida Hospital Zephyrhills

  May 2015 - Sept 2022

  Exercise Physiologist

  Meet with patients to understand their needs and wishes, and to review their medical histories;Conduct diagnostic procedures like exercise stress tests to evaluate patients’ health;Suggest exercise programs, discussing the benefits and any potential risks with patients;Design individualized exercise and physical-therapy plans, based on patients’ needs and goals;Administer exercise prescriptions designed to improve mobility and flexibility, hasten recovery from injury, and help patients live with disabilities;Advise patients about nutrition and ongoing exercise regimens;Teach classes and conduct research;Obtain continuing education in the field. Show less

• 

  AdventHealth

  Jan 2022 - Sept 2023

  KPO/Concierge Services Supervisor
• 

  AdventHealth West Florida

  Sept 2023 - now

  Support Services Operations Manager