Adam O'Flynn

Experience

• 

  Health Service Executive

  Aug 2013 - Aug 2013

  ICT Intern

  I worked on a small project to transform data, from a SQL database, into a searchable and sortable Web Page for use by doctors and nurses.

• 

  SAP

  Apr 2015 - Sept 2015

  Support Engineer Intern

  • Performed performance analysis and optimization services on Oracle databases for SAP Enterprise Support customers• Carried out multiple test installations of SAP systems on SAP cloud platform Monsoon• Developed documentation for training new interns

• 

  SAP

  Sept 2016 - now

  Technical Lead in the Technology and Performance team in Centre of Expertise Ireland. Currently leading a team of experienced support engineers where our main area of delivery is SAP on IBM Databases (Db2 z/OS, Db2 for iSeries, and Db2 Linux, Unix, Windows), and Oracle databases. With this, we also deliver in SAP Technical Basis background and general De-Escalation Architect roles as required.Tasked with technical scoping and assessing customer service requests in my area, ensuring full productivity for my team members each week via service delivery. With these lead tasks, I also deliver services like the rest of the team and consult with key account customers where I act as their SPOC for DB2 at SAP Ireland and other regions. Show less Focusing on database and basis technologies across SAP Landscapes on the Centre of Expertise Core Technology Team. Skill set includes IBM Db2 LUW, IBM Db2 z/OS, and Oracle databases and SAP Basis knowledge and system and SQL performance tuning.Responsibilities include but not limited to:• Perform and lead overall technical analysis of systems at key accounts• Consulting customers on implementation, integration, and performance best practices for their projects in their SAP Landscapes• Deliver Onsite and Remote services with teams for large customers across EMEA, US, and LA. • Deliver root cause analysis, provide solutions, and deliver technical services across multiple databases • De-escalate and manage critical customers through SAP Back Office • Mentor and train new and existing colleagues in my area of expertise• Ensure high quality of all delivered services individually as well as for assigned team members • Maintain and cultivate customer relations through frequent contact and follow up Show less

  • Principal Technical Consultant | Technical Lead

    Apr 2023 - now

  • Senior Technical Consultant | Technical Lead

    Mar 2019 - Apr 2023

  • Support Engineer

    Sept 2016 - Feb 2019