Lisa Ho

Experience

• 

  Carlson Marketing Group

  Jan 1997 - Jan 1997

  IT
• 

  IBM Global Services

  Jan 1998 - Jan 2001

  IT Specialist
• 

  Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA)

  Jan 2002 - Jul 2002

  Business Analyst

  [Formerly Department of Family and Community Services]

• 

  BlueVisions

  Jan 2002 - Jan 2005

  Senior Consultant

  Provided onsite service on behalf an international project management and contracts management consultancy.Project Management for Ericsson Australia- Executed the Successful upgrade of the Sales Provisioning System and managed a team of 15, including offshore 3rd parties, which reduced sales ordering completion time- Deployed capability to automate collation of infrastructure and application capacity data, established production support process and SLA, allowing accurate capacity tracking and forecasting Change Management and PMO for Hutchison Telecommunication Australia- Re-engineered Programme Change Process and set up Change Control Board to improve change control in complex multifunctional environment and established product and system launch plan Show less

• 

  Williams Lea Tag

  Jan 2005 - Jan 2006

  Project Manager

  Provided project management services for a leading global Business Process Outsourcing organization to deliver the newly awarded contract.- Defined and prioritized the projects under the Input programme stream, identified the crucial inter-dependencies, and implemented project reporting to ensure seamless communication available to stakeholders and other programme members and PMO- Led the deployment of output management infrastructure, in alignment with other projects in the programme, ensuring seamless Print-and-Mail service transition to Williams Lea Show less

• 

  Colt Technology Services

  Jan 2006 - Jan 2013

  Senior Project Manager

  Managed internal and external customer facing projects in global matrix environment for an international technology and services company.- Delivered managed IT service of ACV over USD 1.2m based in Singapore with sister company KVH (headquartered in Tokyo), with remote monitoring capability from Barcelona Service Desk- Led transition of 100+ end-customer solutions of TCV circa EUR 400k onto white-label portal, a full-featured, n-tiered, multi-tenant platform set up to deliver enterprise-grade (Cloud) services- Executed an IT Security improvement programme with projected expenditure over 3 years of EUR 2.445m, providing control and protection over corporate network from external attack- Managed multiple NPD projects by working with sales, project management, procurement, legal, engineering, process, IT, service delivery, assurance and operations, as well as 3rd party suppliers from Europe, India and the US to deliver new products and/or deploy new platforms- Appointed as a member of product roadmap planning committee, responsible for assessing the viability of initiatives in conjunction with analysis of impact to all Colt divisions and inter-dependencies to produce delivery roadmap. Show less

• 

  Cisco

  May 2014 - Jan 2015

  Senior Project Manager

  Deliver the latest IP Telephony into JP Morgan Chase’s UC solution in Asia.- Deployment of IP phones across eight countries in Asia- Detailed planning and management of highly complex migration procedure tailored to fulfil local country requirements- Managed Cisco engineering team to collaborate with customer implementation team, 3rd parties, and their partners to carry out migration on customer premises

• 

  UBS

  Mar 2015 - Dec 2015

  Engagement Manager

  Managed engagement of Lines of Business in APAC for Global Virtualization Programme- Engaged and managed relationship with all Lines of Business in APAC- Identified and resolved local APAC gaps whilst aligning deployment approach and process to global standard- Established deployment plan by liaising and aligning with engineering strategy and application readiness, and execute plan with in-country deployment team

• 

  Macquarie Group

  Jan 2016 - Jul 2016

  Project Manager

  Managed Voice and Voice Recorder infrastructure upgrade across Asia Offices.- Migrated Voice technologies across Asia from BT Turrets and NEC PABX to Cisco IPTel- Upgraded Voice Recording technologies to latest supported version on Verint 11- Led cross functions and geographic location teams of 16 from Macquarie, with stakeholders locating in Australia and Hong Kong - Detailed planning along with engineers and technical specialists from 3rd Parties to produce deployment plan Show less

• 

  Innovation Programmes & Projects Asia

  Jul 2016 - Feb 2020

  Consultant / Project Manager

  Scheduler, Prudential Hong Kong Limited- Orchestrated Actuary, Finance and IT to collectively develop a plan that will ensure PHKL meet IFRS 17’s requirements- Built and maintained PHKL’s schedule covering build, transition and readiness activitiesConsultant, AIA Group Vitality- PMO lead for Vitality delivery in Vietnam, Sri Lanka, India and Indonesia- Redesigned e2e process that provided guidance addressing senior management team engagement, business case development, resource planning, product integration, partner negotiation, TOM creation and operational readiness- Instigated and mobilized C-suite members from Finance, Product & Marketing, Distribution, Reward Partners, Customer Experience, Operations, IT, Digital, Legal & Regulatory to be immersed in collaboration with third partyProject Manager, AIA Group Investment and AIA Group AMC- Migrated & centralized asset management to Group Asset Management Company (AMC)- Conducted meetings with stakeholders to align all AIA entities, and produce reports to AMC CEO, Group CIO, and Steering Committee- Coordinated and aligned representatives from Fund Management, Legal & Governance, Finance, Tax, Middle Office, Operations, and IT Project Manager, AIA Group Investment & AIA Singapore- Orchestrated alignment between AIA Singapore, AMC, Group Capital Management, and Group Investment Governance on AIA Singapore investment portfolio management- Mobilized C-Level stakeholders to reach agreement on Investment Strategy and Governance- Enabled Operations and Back Office to implement controls, measures and reporting to incorporate into business usual operations, and aligned to TOM Show less

• 

  Google

  Nov 2020 - now

  Control Tower APAC Lead, Google Network Deployment