Lynn Jacob

Experience

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  Presentation Secondary School

  Feb 2011 - Jun 2011

  Student Teacher/ Teaching Assistant

  As part of my BBS (Hons) degree I participated in a College and Community project during my work placement semester. This involved a three day work placement as a teacher in a second level school. This was an all girls school.I taught a number of business classes and assisted other teachers in their classes during this period. This included:• Taught Business Studies to 1st, 2nd and 3rd years.• Taught Maths (Foundation Level) to 3rd years. • Assisted teachers with ICT module in LCA.• Assisted teachers with Business and Maths classes. Show less

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  De La Salle College

  Oct 2013 - Mar 2014

  Student Teacher

  As part of my Professional Diploma in Education (Business) I completed teaching practice in a local second level school. This was an all boys school with a student population of approximately 1,200 students. I taught a number of business classes during my time at the school. This included:• Business Studies to 1st and 2nd years.• Business to 5th years.• Economics to 4th years.• ICT to 2nd and 4th years.

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  The Noel Group

  May 2015 - Feb 2016

  Recruitment Administrator

  Some of my duties as part of this role are:• To act as first point of contact for the office.• Pre-screening candidates before the interview process.• Arranging interviews.• Reference management.• Ensuring HIQA guidelines are adhered to and that all candidates are fully compliant.• Management of the administrative process for new candidates, i.e ensuring all paperwork is in order, candidates are correctly uploaded on Eclipse Database and are fully compliant.• Organising and preparation for weekly payroll activities.• I am in charge of the regional Garda Vetting process for new candidates.• General office administration duties- issuing letters, filing, emailing etc. Show less

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  Radius Technologies Ltd

  Mar 2016 - Aug 2018

  My work as Quality Manager with Radius Technologies also centered around the delivery of exceptional customer service and the introduction of best practice policies. My foremost responsibility in this role was to oversee the implementation of ISO 9001 and ISO 27001 Standards, both of which were successfully awarded.

  • Quality Manager/ Accounts Assistant

    Jan 2018 - Aug 2018

  • Sales Support & Administration

    Mar 2016 - Jan 2018
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  Agora Publishing Services Ireland Limited (APSI)

  Oct 2018 - Mar 2020

  My role as QA Analyst with APSI centred on ensuring the delivery of excellent customer service to Agora’s International and Domestic Affiliates. In this role I was the main point of contact for QA issues for two key support teams, both based in the United States. Part of my role involved reviewing Consultants service desk tickets and identifying potential process improvements and training opportunities that would help these teams provide better customer service and work more efficiently. This role required regular communication with the relevant team managers in the form of monthly calibration calls, ad hoc calls, and email. I was also responsible for the creation and maintenance of all QA related documentation, designing and formatting monthly QA reports to be sent to team leads, directors and Affiliates. In addition to my QA responsibilities I was also responsible for the creation of an APSI Documentation Repository and its supporting documentation. Show less

  • Quality Assurance/ Customer Relationship Associate

    Mar 2019 - Mar 2020

  • Triage Coordinator

    Oct 2018 - Mar 2019
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  Health Service Executive

  Mar 2020 - Nov 2020

  Recruitment Assistant