Avery Ford

Experience

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  DC BREASTFEEDING COALITION

  May 2013 - May 2014

  Volunteer Technical Support and Research Aide

  Remotely assisted clients with incident analysis and troubleshooting technical issues.Diagnosed and corrected problems with hardware, software, and operating systems.Performed password recovery and organized file systems.Assisted in projects by fact-checking, researching case material, and sourcing.

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  Korpo Wellness (in development)

  Jun 2021 - Oct 2022

  Information Technology Project Management Consultant

  Improve clients' efficiency by optimizing and synchronizing client devices, including Mac, IOS, and Windows 10.My duties include configuring Microsoft and third-party applications, organizing cloud data, installing new software and coaching clients on their use, teaching security safe practices, and analyzing performance logs.

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  Metro Wellness Institute Inc.

  Jun 2021 - Oct 2022

  Information Technology Project Management Consultant

  Ensure the safety and organization of the client’s local and cloud-based data.Duties include organizing file systems, documenting application processes and instructions, implementing security measures and protocols, installing and configuring new software, backing up client data, and troubleshooting hardware and network issues.

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  Proctor Recreation Center

  Jul 2021 - Jul 2021

  Volunteer Technical Program Instructor

  Instructing children ages 5-13 on the basics of coding syntax using Tykner.With the aid of this program, guided children through the building blocks of coding languages such as Python, Javascript, and Blocks.Getting children introduced to programming through games that are engaging and unintimidating to young learners.

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  Mechdyne Corporation

  Aug 2021 - Jul 2022

  Support Analyst: Tier One

  Responsible for remotely handling PC and mobile device tickets from a high-volume support queue promptly and assisting users with various advanced systems issues.Duties include account provisioning, providing end users across multiple platforms with desktop support, and diagnosing technical issues within internal applications and networks. Experienced with various software and web-based applications., such as virtual desktops, Azure AD, Active Directory, Microsoft 365 applications, Microsoft Exchange account management, and cloud service support.Provided technical training for other employees and monitoring high-volume client queues. Show less

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  ProviNET Solutions

  Jul 2022 - now

  Service Desk Coordinator

  Provided multi-tier technical support to end-users in healthcare and administrative industries, working closely with third-party clients for support and escalations.Handled account administration work for end-users, customer experience liasons, and team members.Managed the internal service desk's knowledge base system by editing, proofreading, creating, and managing SOPs, troubleshooting manuals, and metric reports.Participated in client meetings and interviewed subject matter experts to discuss advanced programs/software and translate them to clear documentation for internal and vendor staff.Performed quality assurance work by creating the company's document templates and ensuring staff compliance with my mandated style guides.Supported internal technical staff by developing and teaching new service desk staff members training material. Collaborated with cross-functional teams as a subject matter expert, trainer, documentation project coordinator, and technical writer. Show less