Dawn Santos

Experience

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  Saddlebrook Resort June 2007-Nov

  Jun 2007 - Nov 2010

  Server

  Interacted with resort guests by providing quality service in the food and beverage department, which required extensive knowledge of resort policies and procedures. Facilitated in providing fine dining experiences, cocktail services, beverage cart services, and banquet events. Underwent yearly safety training in regards to safe handling practices, alcoholic beverage service, and golf cart safety.

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  Technology Transfer Services

  Nov 2010 - May 2012

  Narrator, Quality Assurance Specialist, Editor, Writer, Customer Support

  Quality Assurance-Ensured all products met specific standards before delivery to the client.-Required extensive knowledge of checklists and standards, attention to detail, and multitasking.Editing-Proofread and edited content before it proceeded in the next step of the development process.-Required scrutiny of all technical content in order to verify that it was grammatically correct and accurate. Customer Support-Ensured that our client's technical issues were resolved in a timely and effective manner. -Used the support software Zendesk to submit and resolve ticket inquiries from both end users and administrators. -Demonstrated the ability to effectively communicate with clients over the phone or by email.-Knowledge of managing user accounts, proxy enrollment, modification of existing accounts, functionality, and removing user accounts using LMS administrative privileges. -Use of the ODESIE portal to navigate between various client-customized portals, update settings, and edit content. Narration-Recorded and edited narration that was incorporated into e-learning.-Required comprehensible articulation, consistent reading pace, and proper pronunciation of an industry-based vocabulary. Content Development-Researched water treatment processes and wrote content to be used in the Water Treatment series.-Demonstrated the ability to learn and comprehend the material and develop content based on predefined objectives, while following the development process and standards. Sales-Participated in the cold calling marketing process in order to promote and educate potential clients on the PLC instructor led training.-Required phone skills, persistence, patience, and consulting. Show less

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  Intelladon

  Jun 2012 - Dec 2014

  Cornerstone OnDemand Outsourced Administrator

  As an outsourced administrator for the Cornerstone OnDemand platform, I performed system administrator tasks both pre and post Go Live, advised on best practices, educated other system admins on system functionality, and worked with active and historical data. Essentially, my role was to provide the necessary administrative services to our clients either during the implementation process or after.

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  Dawn Hans Health

  May 2013 - Nov 2015

  Certified Holistic Health Coach

  As a health and wellness coach, I partnered with motivated clients to support and educate them on ways to incorporate a healthier lifestyle so they could reach and maintain their health goals. I offered a variety of programs that focused on whole foods, food education and product labeling, simple cooking techniques, movement, finding balance, practicing mindfulness, and finding happiness. Sometimes, it was about choosing better foods, incorporating cooking healthier meals, losing weight, or consistently exercising; or clients were looking for self-confidence, empowerment, and a challenge. Whatever the goals may have been, I provided accountability, comprehensive knowledge, and recommendations to help others create a better version of themselves. I pride myself in my own personal successes as well as the successes of those I have worked with. Show less

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  ConnectWise

  Nov 2014 - Jun 2015

  Partner Support Consultant

  Offered outstanding support to the valued partners who use ConnectWise to manage their business.

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  Evolve Personal Health

  Jan 2020 - now

  Playing a pivotal role in executing the vision of Evolve Personal Health by working closely with our team to inspire our patients and members to make meaningful improvements to their health and happiness. As program director, I have played a key role in the education aspect of Evolve Personal Health's newest health improvement initiative, Health Conscious App. Since our launch in March 2020, I ensure that all the features and content available on the website and mobile app are contributing to our mission and vision.

  • Nutritional Counselor

    Nov 2015 - now

  • Program Director

    Jan 2020 - now