Chloe Riley

Experience

• 

  Sampson County Parks and Recreation

  Oct 2017 - Aug 2018

  Part Time Staff

  • Kept athletic and game equipment and facilities organized.• Ran clinics providing knowledge of the game and basic skills to participants.• Performed basic duties, including registering participants and answering inquiries

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  University of North Carolina at Chapel Hill

  Dec 2018 - Jun 2020

  • Facilitated supervisor meeting on customer service• Attended supervisor training and biweekly meetings• Worked supervisor shifts overseeing multiple employees and intramural games • Recorded score carefully and accurately for intramural sports• Assisted in the set up and break down of sport facilities• Registered participants for intramural games

  • Supervisor in Training

    Jan 2019 - Jun 2020

  • Scorekeeper

    Dec 2018 - Dec 2019
• 

  North Carolina State University

  Feb 2020 - Jun 2021

  • Assisted in research on Agritourism with the Appalachian Regional Commission's Empowering Mountain Food Systems Project• Collected and analyzed qualitative data • Served as the liaison between Wellness and Recreation and its participants• Managed a team of staff including scorekeepers and officials• Applied extensive knowledge of the rules and regulations of each sport • Provided fair and unbiased rulings on calls in high pressure situations• Promoted sportsmanship and implemented the program fairly and consistently• Controlled game and managed disgruntled participants

  • Research Assistant

    Jul 2020 - Jun 2021

  • Supervisor at NC State Wellness and Recreation

    Jun 2020 - Jun 2021

  • Kickball Official

    Feb 2020 - May 2020
• 

  Pensacola Blue Wahoos

  Jun 2021 - Aug 2021

  Facilities Management Intern

  Maintained facility for game days and special eventsCreated and sent out nightly surveys to fansMeasured Net Promoter Score and Fan Experience through surveysPerformed service recovery when presented with disgruntled fansProvided quality customer service

• 

  University of South Carolina

  Aug 2021 - Aug 2022

  Graduate Research Assistant

  • Conducted quantitative research in a lab group setting.• Published academic articles related to tourism and crisis management.• Applied existing theory to new research in order to further the academic literature.

• 

  Fort Myers Mighty Mussels

  Nov 2022 - now

  • Community Engagement Manager

    Jan 2024 - now

  • Sales Account Representative

    Nov 2022 - now