Chloe Riley

Chloe Riley

Part Time Staff

Followers of Chloe Riley563 followers
location of Chloe RileyElizabethtown, North Carolina, United States

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  • Timeline

  • About me

    Community Engagement Manager at the Fort Myers Mighty Mussels

  • Education

    • University of South Carolina

      2021 - 2022
      Master's degree International Hospitality and Tourism Management
    • North Carolina State University

      2019 - 2021
      Bachelor of Science Sport Management Senior
    • University of South Carolina

      2021 - 2022
      Master's degree International Hospitality and Tourism Management
  • Experience

    • Sampson County Parks and Recreation

      Oct 2017 - Aug 2018
      Part Time Staff

      • Kept athletic and game equipment and facilities organized.• Ran clinics providing knowledge of the game and basic skills to participants.• Performed basic duties, including registering participants and answering inquiries

    • University of North Carolina at Chapel Hill

      Dec 2018 - Jun 2020

      • Facilitated supervisor meeting on customer service• Attended supervisor training and biweekly meetings• Worked supervisor shifts overseeing multiple employees and intramural games • Recorded score carefully and accurately for intramural sports• Assisted in the set up and break down of sport facilities• Registered participants for intramural games

      • Supervisor in Training

        Jan 2019 - Jun 2020
      • Scorekeeper

        Dec 2018 - Dec 2019
    • North Carolina State University

      Feb 2020 - Jun 2021

      • Assisted in research on Agritourism with the Appalachian Regional Commission's Empowering Mountain Food Systems Project• Collected and analyzed qualitative data • Served as the liaison between Wellness and Recreation and its participants• Managed a team of staff including scorekeepers and officials• Applied extensive knowledge of the rules and regulations of each sport • Provided fair and unbiased rulings on calls in high pressure situations• Promoted sportsmanship and implemented the program fairly and consistently• Controlled game and managed disgruntled participants

      • Research Assistant

        Jul 2020 - Jun 2021
      • Supervisor at NC State Wellness and Recreation

        Jun 2020 - Jun 2021
      • Kickball Official

        Feb 2020 - May 2020
    • Pensacola Blue Wahoos

      Jun 2021 - Aug 2021
      Facilities Management Intern

      Maintained facility for game days and special eventsCreated and sent out nightly surveys to fansMeasured Net Promoter Score and Fan Experience through surveysPerformed service recovery when presented with disgruntled fansProvided quality customer service

    • University of South Carolina

      Aug 2021 - Aug 2022
      Graduate Research Assistant

      • Conducted quantitative research in a lab group setting.• Published academic articles related to tourism and crisis management.• Applied existing theory to new research in order to further the academic literature.

    • Fort Myers Mighty Mussels

      Nov 2022 - now
      • Community Engagement Manager

        Jan 2024 - now
      • Sales Account Representative

        Nov 2022 - now
  • Licenses & Certifications

    • Transitioning from Manager to Leader

      LinkedIn
      Nov 2020
      View certificate certificate
    • Excel Essential Training (Office 365/Microsoft 365)

      LinkedIn
      Nov 2020
      View certificate certificate
    • Group 2: Social-Behavioral-Educational Researchers - HSR Basic

      CITI Program, A Division of BRANY
      Jun 2020
      View certificate certificate
    • CPR/AED/First Aid

      American Red Cross
      Aug 2020
  • Volunteer Experience

    • PRIDE Wheelchair Basketball Volunteer

      Issued by Bridge II Sports on Jan 2020
      Bridge II SportsAssociated with Chloe Riley
    • Crossnet Tournament Volunteer

      Issued by North Carolina State University on Oct 2019
      North Carolina State UniversityAssociated with Chloe Riley