Abhishek Kc

Experience

• 

  Touchbase

  Dec 2016 - Apr 2018

  Network Support Engineer

  Manage the unified communication system in production environment.Actively manage, upgrade and support clients Call Manager and voice gateways.Proficient in using tools like Science Logic and Service Now. Sound knowledge in debugging tools like RTMT, CDR and DNA to understand L2 level issues.

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  Concentrix

  Apr 2018 - Dec 2018

  Technical Support Engineer

  Handled first level escalation and support call for the Backup related issues. Assisted in designing and implementing backup solutions for various environments including cloud. Successfully implemented disaster recovery for the malware attacked environments.

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  1CloudHub

  Dec 2018 - Jan 2020

  Cloud Engineer

  Provided managed service support to various customers and acted as the first level contact for all technical issues. Monitored the infrastructure using various services offered by Microsoft and Amazon along with third party softwares. Worked on inital server setups and supported all Infra related queries and issues.

• 

  Ramco Systems

  Jan 2020 - Dec 2021

  Operations Engineer
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  Accenture

  Dec 2021 - May 2023

  Cloud Ops Administration Analyst