Hardik Rawat

Hardik Rawat

Lead Technical Analyst

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location of Hardik RawatThane, Maharashtra, India

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  • Timeline

  • About me

    Technical Lead Analyst - - IP Optical network - Global Services Division

  • Education

    • K. J. Somaiya Institute of Technology

      2011 - 2015
      Bachelor of electronics engineering Electrical, Electronics and Communications Engineering
  • Experience

    • Ribbon Communications

      Feb 2016 - now
      Lead Technical Analyst

       Respond to Technical Queries / Service requests (SR) from WW Customers within agreed Service Level Agreements. Resolve SRs in a fast and professional manner and keep support requester / Customers updated throughout the support process. Main interface for the outside organization (for Clients) and inside organization (TAC Team, R&D, and other teams like sales/presales). Installation, commissioning & monitoring of the Access, Metro, Metro-Access layer ECI legacy devices such as XDM, BG/NPT, Apollo with the help of the LLD, HLD. Patch fixes installation along with the embedded upgrade of devices. Physical server installation - Solaris, Oracle installation, various application installation such as NMS(Network Management System), EMS(Element Management System), GenEMS(Generic EMS: used to manage and monitor other vendor equipment's) Migration of Solaris x86 server to VMware ESXi platform, creation of VMs, configuring and install of ECI management applications on it. Visiting customer premises for Installation, Commissioning of ECI products, and upgrading them. Performing onsite and remote upgrades for all ECI products like NMS, EMS, and NE (XDM, BG/NPT, Apollo). Handing customers' reported vulnerability and compliance issues, escalating with T3, and implementing them in the customer's network. Complex activities performed on customer live NW such as SDH trail shifting/editing, card/node replacement in a maintenance window, service testing with the help of testers, MPLS tunnels creations/ adding protection, L2 VPN service migration. Handled more than 1000 major/minor SRs including NW troubleshooting and upgrading both. Show less

  • Licenses & Certifications

    • Ribbon IP Associate Certificate

      Ribbon Communications
      Mar 2025
      View certificate certificate
    • Microservice and Kubernetes

      EdYoda (zekeLabs Technologies Pvt. Ltd.)
      Jul 2022
    • Introduction to Programming Using Python

      Udemy
    • MEF CECP

      MEF Forum
      Feb 2019
    • Linux administration

      Udemy
      Feb 2019