Emily Stuart (Messing)

Experience

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  GW Summer & Conference Housing

  May 2012 - May 2014

  Special Projects, Summer Assistant

  - Improved office efficiency by aiding in the development of employee training programs for supervisors and guest service specialists- Wrote and edited 150+ e-mail templates for uniform communication between the Summer Housing office and guests- Launched a database of over 3,000 potential clients with primary contact information and organizational ideologies- Arbitrated issues between residents and partner offices to resolve disputes related to on-campus living

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  Department of Sociology at The George Washington University

  Jan 2014 - May 2015

  Research Assistant

  - Researched individual and community level factors influencing general perceptions of social phenomena, or those labeled deviant- Completed data management and analyses; Developed a survey instrument- Measured political ideology, religiosity, personality traits, household and social network composition, neighborhood collective efficacy, media consumption, and perceptions of a host of social issues

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  Colibri Center for Human Rights

  May 2014 - May 2015

  Research Assistant

  - Investigated unauthorized migration and migrant deaths along the US-Mexico border- Engaged with the activist community through volunteer expeditions with The Good Samaritans and the local judicial system- Oversaw and pioneered various databases with sensitive information to use for both direct service and research purposes- Authored essays on current historical immigration policies and procedures utilizing the unique data collected by Colibrí staff in order to affect policy and perception changes Show less

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  ORC International

  Jun 2016 - Oct 2016

  Senior Strategy Associate

  - Executed marketing efforts to drive leads; collaborated on the creation of thought leadership and marketing content; supported the Strategy SVP to manage vendors and partners for sales and marketing efforts - Supported new business development efforts through the creation of sales material, new business proposals- Measured and analyzed success of various internal initiatives, including financial and sales analysis

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  GfK

  Oct 2016 - Oct 2018

  - Led global and national large-scale research projects, including designing and executing studies, managing client needs, training teams, moderating sessions, driving design with actionable insights, and presenting findings to stakeholders- Adapted to, define, and execute on client needs whether that means collaborating with global partners to provide local insights in early phase technical product development or executing human factors medical device testing from task analysis to 510(k) submission- Mentored and provided guidance to new consultants, including training in essential research skills such as moderating and note-taking- Co-ran GfK UX’s micro-grant program through a partnership with University of Chicago MAPSS Show less - Developed test plans, screeners, moderator guides, and datasheets in the planning stages of studies and uses project management skills to oversee recruitment efforts, collaborate across teams, lead teams, and manage budgets- Ensured client research objectives were met by moderating test sessions and collecting qualitative and quantitative data- Synthesized research findings in the form of written reports and PowerPoint decks, with actionable recommendations and supporting data visualization Show less

  • Lead UX Specialist

    Jul 2018 - Oct 2018

  • UX Specialist

    Mar 2017 - Jun 2018

  • UX Researcher

    Oct 2016 - Feb 2017
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  EzCater

  Oct 2018 - Dec 2020

  - Identify, design, and conduct strategic research that drives product work forward confidently and ensures efforts are aligned with business goals and users’ needs- Facilitate internal alignment through creative ideation, cross-functional initiatives, and partnerships- Advocate for end users’ needs and effectively engaged others within the organization to think and make decisions from the end users’ perspectives- Design & implement quarterly learning agendas for the ezCater Customer Experience (including products and services) that address gaps in knowledge cross-functionally, support business goals, and anticipate future business and customer needs- Connect the dots between customer learnings from sales, marketing, customer service, and design research to ensure insights are viewed holistically and leveraged company-wide- Establish research best practices, including defining a new research system, and build understanding around design research approaches Show less

  • Principal Design Researcher

    Jul 2020 - Dec 2020

  • Senior Design Researcher

    Jul 2019 - Jul 2020

  • Design Researcher

    Oct 2018 - Jul 2019
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  Craft

  Jan 2021 - now

  • Research Director

    Dec 2021 - now

  • Senior Researcher

    Jan 2021 - Dec 2021