Lim Eng Wei

Experience

• 

  CPI (Penang) Sdn Bhd

  Sept 2003 - Mar 2008

  System Engineer

  - Manage Barcode Inventory System in Warehouse. - Maintain & Support ERP System. - Handle all servers’ hardware and software issues. - To implement, manage and administrate of networking systems. - To monitor systems environment and take appropriate actions where necessary. - To troubleshoot and solve Server, Network and User problems. - To perform installation, Hardware/Software upgrades and repairs. - Educating end users on proper maintenance of software/hardware, updated scan virus software - Maintain a master list of organization hardware and software record. - Maintain all e-mails account. - Liaison with suppliers on new order, repeat order and repair job for all IT equipment. - Establish organization software asset management policy, computer and network policy. Show less

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  WorldFish Center

  Mar 2008 - Jan 2014

  Senior IT Engineer

  - Responsible for activities for an entire range of Information and Communication Technology infrastructure activities. - Participate as Information and communication technology (ICT) resource person in projects with significant ICT components; act as project lead for pure ICT projects.- Ensure ICT infrastructure and systems availability, stability, security and monitor performance of network resources and servers in supported offices.- Optimize network, hardware and software resources usage of supported systems - Under the guidance of the Head of ICT (collaborated with IRRI), develop strategies to facilitate the center to achieve its mandate - Responsible for liaising with external vendors and technical staff for local support in remote offices. - Change management of the disaster recovery plans for ICT supported systems. Show less

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  Gemalto

  Jan 2014 - Nov 2014

  Senior IT Engineer

  - Support operations with 100% availability for manufacturing IT systems and services- Responsible for Internal Audits or external reviews with 100% enforcement of all Standard Manufacturing IT Securitization with continuous ongoing practice for daily operations with no gaps.- Ensure proactive and responsive Information system security services delivery to business & customers (internal/external) with no major customer complaints and claims in my scope- Take ownership of Oracle admin checklist for manufacturing IT and continue practice the activity without gaps for internal/external reviews.- Follow 100% practice, enforcement and compliance of all Asia manufacturing IT standardization process with zero findings in Internal/External Audits.- Ensure site reporting is made accurately on time without delays & lapses. - Ensure and maintain Manufacturing system and process documents are update and ready for review.- Support site certification audits and reviews (Internal & External) in logical security- Participate on-demand or new projects and activities for Banking Perso Show less

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  CPI (Penang) Sdn Bhd

  Oct 2014 - Sept 2019

  IT Manager

  To lead and guide the MIS department in providing business support by leveraging on IT technologies to assist top managements in business decision makings. To assist in fulfillment of the organisation’s mission by maintaining the central IT databases and related services.Specific Responsibilities:- To take a lead role in the management and effective operation of enterprise resource planning (ERP) application;- Provide management with an adequate decision support by providing information that is timely, accurate, consistent, complete and relevant;- To tale lead role in the development and implementation of enterprise resource planning (ERP)system developments and upgrades;- To ensure that web based facilities are secured;- To be involved in the development and upgrades on all corporate systems to ensure coherency,advice on control issues and participate in implementation;- To provide advice to staff to ensure effective access privileges for resource link;- To provide help and support for all corporate system users across the organization, developingtraining and user guidance as appropriate;- To liaise with information services with regards to technical and system development matters;- To be responsible for ensuring compliance with relevant legislation and organization policies/procedures- To be involved in the development of corporate intranet pages;- Provide opportunities for continuous training subordinates, to enrich and expand job responsibilities;- Motivate and encourage co-operation among subordinates to foster teamwork in all work areas;- Continuously work to improve work methods and techniques to assure appropriate ways of getting assigned tasks done efficiently;- Responsible for the safety and housekeeping of all assigned work areas.Accomplishment:- Implemented IT service desk as central support repository- Implemented Open source corporate IM tool- Used GPO to standardize corporate identity and Desktop Management Show less

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  Bruker

  Sept 2019 - now

  - Led and managed a team of IT professionals responsible for delivering IT service requests to end-users worldwide.- Ensuring high-quality service delivery within the defined SLA and working to continuously improve service quality- Building strong partnerships with service owners and external IT partners to provide a complete IT experience to end-users- Overseeing the IT service delivery process, including incident management, request fulfillment, and problem management.- Serving as the IT Site Leader for Penang and ensuring IT services in the location meet the required standards.- Implementing ITIL best practices and ensuring compliance with relevant policies and regulations.- Communicating effectively with stakeholders to understand their needs and requirements and providing IT solutions to meet those needs.- Developing and managing the IT service center budget and resources to ensure effective service delivery.- Identifying opportunities for process improvements, cost savings, and service enhancements and driving those initiatives forward. Show less - Responsible for in-country delivery of all IT Support Services, IT Operations, and IT Infrastructure at Bruker Malaysia facilities, including Penang and other commercial/secondary sites, in support of remote users.- Focal point for Operational implementation of roll-out and project within the company.- Ensure software and hardware are aligned with a corporate enterprise solutions, making effective use of Corporate Solutions to deliver the best business value- Recommend and implement IT Policies/Standards/Processes for the company, including putting in place an effective IT support structure and procedure.- Manage telecommunication systems and local contracts including Fixed Lines and the Internet.- Prepare and participate in annual IT auditing and SOX compliance exercise.- Participate as a part of the Global IT Team and be accountable for all Global IT activity and performance in Malaysia.- Keep up-to-date on current technology, act as the domain expert, and address local IT requirements.- Provide regional IT support as and when requiredAccomplishment:- Successfully launch Matrix42 help desk system and roll out the service in 2019 - Successfully consolidate all the files shared in APAC and published them to DFS - Successfully set up the active network and voice service at the new warehouse - Support the buildup phase of the new plant and extend existing IT service and infrastructure across in best resources and optimization approach - Improve user experience by rollout modern collaboration tools (Microsoft Team) into the workplace - Be part of the design, development, and testing phase for self-service on the IT customer portal. Promoted and drive the adoption of self-service usage among the APAC user community. - Automated the file access request by developing an app (power app) with approval and published it at the self-service portal.- Create content for virtual support agent and roll out the chatbot for IT support Show less

  • IT Manager

    Apr 2023 - now

  • Information Technology Operations Lead

    Sept 2019 - Apr 2023