Gopakumar K

Experience

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  Firstsource

  Oct 2008 - Nov 2009

  Customer Service Officer

   Receiving calls from customers and answer to their queries. Consult with customers by telephone or in person to provide information, update details, cancel accounts, or to gain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Check to ensure that proper changes made to resolve customers' problems. Refer unresolved customer grievances to designated departments for further investigation. Obtain and examine relevant data to assess validity of complaints and find out possible causes. Provide first-class customer experience resulting to customer satisfaction, loyalty and retention.Contribute to establishment and development of the organization’s goodwill/ reputation. Show less

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  Cyber College of professional Learning

  Dec 2009 - Dec 2010

  Administrative Officer

   Assisting in formulating College policies, total operational plan for academic year and in other business expansion plans. Maintaining database, personal and official files  Preparing and handling all Business correspondence and other tasks from the office. Coordinates all meetings and manages all minutes. Receiving calls from students and answer to their queries through telephonically and email. Answer calls and respond to emails. Manage the student file in a stipulated manner. Preparation of minutes of Meetings. Receive and direct visitors and clients. Keep updated record of students Show less

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  Skyline University College

  Jan 2011 - Mar 2014

  Registration Officer

   Keep updated record of students  Auditing Student Files (Checking of Entry Qualification, Admission Criteria, etc),Auditing Final Examination data, Auditing transcripts, certificate, TOC cases and all letters. Prepare and issue Admission Letters & ID cards of students. Preparation of Seat Position and Enrolment Reports using MS Office applications. Preparation of Graduation Documents. Auditing the Student Files for registration as per the Ministry Requirements. Arrange visa documents and forward to the concerned department Manage the student file in a stipulated manner & make sure all the documents are enclosed properly in student file before it goes to the cabinet. Create and assign students to the particular batch [subject and level wise] & enrol in to appropriate classes. Prepare and update attendance sheets. Issue warnings to defaulting students.  Arrange the postponement, transfer of students from different courses. Prepare monthly debits of students as per the fee structure and forward to Accounts department.  Preparation of all correspondence of the university. Make sure all the administrative clearance has done before the graduation of students. Undertake any other work assigned by HOD related to the requirements of the College. Answer enquiries when the occasion demands. Build up public relations, keep liaison with other Departments. Preparation of Daily, weekly, Monthly, Semester and yearend report. Show less

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  IDP Education Ltd

  Apr 2014 - Jul 2017

  IELTS(CES IELTS Testing Center) Administrator

   • Auditing all the IELTS exam and report to IDP IELTS Australia,Auditing the Institutional documents.• Registration of students for IELTS exam, Collecting the IELTS registration fees, banking and maintaining the financial reports.• Coordinating and administering the IELTS test at different venues in UAE.• Coordinating and arranging meetings with Universities and Schools for the IELTS registration.• Handle student’s inquiries both telephonically and by email.• Keep updated record of students physically & electronically.• Preparation of various presentations• Auditing Student documents.• Filing and scanning all documents in a professional manner and keep physically & electronically.• Preparation of all kinds of correspondence• Act as Test Day Supervisor for the IELTS test.• Preparation of all kind of reports using MS Office.• Preparation of Daily, weekly, Monthly and yearend report.• Invigilating and supervising the IELTS examination.• Undertake other relevant assignments delegated by the Supervisor.• Photocopying, faxing, mailing, and filing & updating student records.• Prepare agendas & take minutes of meetings. Show less

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  Liwa College

  Sept 2017 - now

  Registration Officer & Students Records Auditor(Registrar's Office)

  • Configuring the academic and session calendar within SIS.• Validating new applicant documents in accordance with CAA criteria and matriculating their applications.• Preparing and dispatching admission letters to new students.• Planning and executing student registration activities.• Troubleshooting all SIS-related errors pertaining to the Registrar's module.• Enrolling students in the offered sessions.• Establishing and maintaining a class schedule through SIS (PeopleSoft Student Information System).• Managing the registration process via SIS • Verifying and auditing all new and continuing student files and documents each semester to ensure compliance with CAA standards.• Organizing student files and securely storing them in a fireproof cabinet.• Maintaining up-to-date physical and electronic student records, tracking necessary amendments within the files.• Preparing an audit report for student files.• Auditing re-enrollment and transfer credit requests and updating the SIS accordingly.• Verifying and updating prerequisite courses in SIS.• Reviewing and auditing Transfer of Credit (TOC) cases and uploading them into the system.• Preparing midterm and final exam schedules and coordinating invigilators.• Auditing and implementing decisions from board meetings, mitigating circumstances committee meetings, and disciplinary action committee meetings within the SIS.• Generating and auditing all official transcripts and certificates prior to issuance to students.• Verifying student degree requirements and overseeing the graduation process.• Handling the Degree Audit process.• Managing various activities within SIS. • Assisting the Registrar in preparing various statistical reports, including retention, enrollment statistics, graduation statistics, and progression reports.• Preparing CHEDS reports (Enrollment, Graduation, Attrition, academic proficiency) for CAA. • Compiling various departmental reports as required. Show less