Pawan Kumar Verma

Experience

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  ICICI Bank

  Jun 2008 - Dec 2010

  Customer Service Manager

  • Introduced higher standards for customer service and increased efficiency by streamlining operations. Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status. Set a clear mission and deploy strategies focused on that mission• Contacted existing and prospective customers by phone or email on a consistent basis, which resulted in regularly surpassing sales targets. Boosted traceability initiatives by managing client correspondence, tracking records, and utilizing data communications. Adhere to and manage the approved budget Show less

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  HDFC Bank

  Jan 2011 - Jul 2013

  Head Of Operations

  • Implemented innovative programs, including Gold Loan, KGC, PL, and other retail asset programs to increase employee loyalty and reduce turnover. Reporting and tracking of Projects, staffing, financials, SLAs, Forecasting, and other key business metrics in the business plan versus actual• Coordination with Audit & compliance team for ensuring the branch process compliant. Upheld great standards of leadership for employees, consistently leading by example for best-in-class work. Assess and understand the end-to-end process for better efficiencies and effectiveness and establish best practices• Help the leadership in skill enhancement and capability building of the group. Excellent execution of projects and implementation of policies. Drive the compliance and the policies to ensure that the Business unit is always compliant and audit-ready. Pro-actively identify and seal the leaks in the Operations flow Show less

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  YES BANK

  Aug 2013 - Sept 2019

  • NTB acquisition and cross-sell to meet revenue targets of the branch. Relationship management with HNIs, customers & servicing other BU customers.• Compliance with regulatory requirements including Bank Secrecy Act, AML Act. Uncover and resolve strategic and tactical issues impacting sales management and business operations.• Check transactions details are accurate and give authorization accordingly. Ensure timely disbursement of loans to customers with zero errors in transactions. Ensure banking activities are completed in a timely manner. Open to new projects and activities pertaining to day-to-day branch activities. Show less • Accountable for entire branch operations, processes & daily reporting. Conducting branch audit and ensuring 100% satisfactory audit & compliance. Generated dramatic improvements across the entire sales cycle, including prospecting, conversion, and contract negotiation. Analyze statistics and compile reports.• Adhere to timelines and handling of sales teams and all concerned parties. Prepare and initiate progressive reports such as Credit bureaus, Verifications, and study of financial documents.• Good attitude towards Intra department coordination and handling 3rd party vendors. Working on end-to-end file login and disbursement and working on fulfillment of customer journey with the institution. Ensure proper handling of loan and customer property documents with updated trackers for reference Show less

  • Branch Manager

    Jun 2015 - Sept 2019

  • Branch Operations Manager

    Aug 2013 - May 2015
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  HDFC Life

  Aug 2021 - now

  Manager-NPS Annuity and Govt Funds

  • Handling of Retirement & Pension business of Delhi region for HDFC Life wherein providing Retirement & Pension solutions for NPS subscribers from Govt bodies as well as Corporates.• Acquisition of new business and handling of NPS portfolio of organization for the state of Uttarakhand. Recruitment, Training, and Retention of the front-line sales team.• Own all branch-banking objectives and branch supervision. Ensure achievement of overall Branch Targets by generating business and cross-sales. Ensure compliance with Insurance Regulations and Procedures• Key Customer Relationship Management supervision of High-Net-Worth customer programs. Ensure all components of the branch sales model function as per design Complaints Handling. Show less