Michael Knight

Experience

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  LINKFIELD INSURANCE LOGISTICS LIMITED

  Jul 2008 - Oct 2009

  Personal lines Motor Broker Administrator

  Tasked with the management of private motor customer accounts, working in line with the strict, predefined processes and procedures of Brit InsuranceEntrusted with the development and dissemination of all policy renewal invitations in line with the requirements of the following year’s policyAdministrating efficiently within the role, with responsibility for record management, archiving, the administration of direct debits and the management of client email, telephone and mail communications Show less

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  BRIAN JOHNSTON & CO (INSURANCE BROKERS) LIMITED

  Oct 2009 - Mar 2013

  Gaining a thorough grounding in the demands and requirements of the Account Broker position, following an initial role as an Own Damage Motor Claims Handler within the companyDemonstrating an in-depth knowledge of the specialist sector in the definition of new Terms of Business Agreements between the insurer and the clientMaintaining overall accountability for the provision of quotations for NHS clients, following thorough research of their individual businesses and requirementsWorking to drive down debt levels among clients through the chasing and acquisition of outstanding premiums Utilising advanced analytical skills in the completion of thorough assessments of claims from every Trust to enable the timely, efficient cleansing of outstanding claimsThriving within a high-pressure business environment, with responsibility for the completion of a broad range of administrative duties during the busy renewal quarters on the calendarAchieving excellent results within the role, with responsibility for the successful accomplishment of all monthly income targets Analysing scheme feedback to ascertain key information of what has been working and what needs to be improved in future endeavours Show less  Acting as a focal point of contact for clients, with responsibility for the delivery of accurate advice to drivers and NHS Trust delegates Applying excellent business communication skills in the role, interacting continuously with insurers to ensure the most efficient completion of third party claims processesRetaining full accountability for the management of subrogation rights processes, to recover costs from insurers related to negligent behaviourResponsible for the administration of the full lifecycle of all claims, utilising the knowledge gained within training and practical work experienceUndertaking all other administrative tasks associated with the role, including word processing, archiving, spreadsheet production and record management Show less

  • JUNIOR MOTOR FLEET BROKER FOR PUBLIC SECTOR

    Nov 2011 - Mar 2013

  • Commercial Motor Fleet Claims Handler

    Oct 2009 - Nov 2011
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  Towergate Insurance

  Mar 2013 - Oct 2015

  . Working as part of a collective team to constantly hit our allocated financial targets.. Becoming familiar and competent with an eclectic range of insurance products/packages: Tradesman Package, Shops & Offices, Property Owners, Commercial Combined, and Professional Indemnity.. Utilising the expertise of our panel of insurers within our selected market place whilst forming the Terms of Business, as well as acting within our authority limits to generate suitable terms from our multiple binding authorities. . Ensuring the completion of all allocated work so as t that strict deadlines are consistently adhered to.. Encouraging complete transparency with the client via multiple mediums so that esoteric aspects of their policy are understood and adhered to. . Listening to each individual client closely and using knowledge of the market to source product exclusively tailored for demands and needs at renewal. Show less . Ensuring high retention rates for allocated portfolio of clients who may have a policy with a base premium exceeding £2,000, or have high volume of business with us via other departments.. Handling a number of specialist insurance products, such as High Net Worth Household, Commercial Van, Private Car for Foreign Diplomats and Mini Fleets.. Collating all retention information towards the end of the month so as to calculate if target was achieved.. Liaising with a select panel of insurers via our open market or on our binding authority to source a product for the respective client, which is tailored exclusively for their demands and needs.. Acting as client’s proxy in the event of a claim/loss and assess the potential ramifications towards the policy when the renewal date arrives.. Utilising a number of broker based systems (including Powerplace, Quote & Buy, Underwrite It) in order to facilitate the acquisition of terms and communicating with underwriters.. Establishing complete transparency with the client to adhere to principles of Contract Certainty . Keeping to strict deadlines from higher management and ensuring that each client is on cover in a timely and prompt manner Show less

  • Account Handler - SME Commercial Retentions

    Jun 2014 - Oct 2015

  • CLIENT RELATIONS MANAGER - HIGH NET WORTH PERSONAL LINES

    Mar 2013 - Jun 2014
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  Goldcrest Insurance

  Jul 2016 - May 2017

  Business Retentions & Development Manager

  My extensive leadership and networking expertise allowed me to represented the company at networking events such as Business Network International to prospect new commercial and private clients. I also trained in professional negligence classes and Directors’ and Officers' liability, however the bulk of the book was Casualty, CAR and Commercial Property Owners. Furthermore, I ensured maintenance of renewal book, prospected clients, managed new business organically, recognised outstanding debtors and addressed client complaints whilst preparing, following up and renewing invitations. Key Accomplishment: ► Achieved and maintained retention targets up to 92% Show less

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  SPECIAL RISKS INSURANCE BROKERS LIMITED

  May 2017 - Jan 2019

  General Manager

  During this role, I led a five-membered team to retain brokerage income of £450K. I was keenly focused on ensuring effective management of line slips and binders aimed at defining standards via Lloyds accredited software to track risk placement profiles. I also nurtured professional relationships with producers and key underwriters. Moreover, I supported the Compliance Officer regarding GDPR protocols and procedures, while serving as the DPO for company. Key Accomplishments: ► Developed and managed new GDPR and SMR compliant broking system from scratch for minimal budget ► Firmly shifted 'Italian and Swiss' territorial focus of company to prospect new wholesale clients from other regions including the UK and Turkey. ► Key role in simplifying business plan for new Binding Authority for Public Officials insurance business for one of largest Italian brokers, which enabled brokers to serve as Lloyds Coverholder. Show less

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  Afro Asian Insurance Services Ltd

  Feb 2019 - Jan 2023

  In my current role, I collaborate with team of Facultative Specialists to deploy cross-class business at local offices into the London or global markets. I also improve and maintain penetration rates for Casualty & FINPRO lines, including General Liability, Financial Institution, Management Liability. and Cyber classes. Furthermore, I define and uphold latest and current facility arrangements with London and global carriers to ensure seamless transactional and productive business flow. One of my main duties is to chair facultative broker meetings on weekly basis to ensure resolution of all matters with foreign offices. Key Accomplishments: ►Built and fostered strong business relationships with London and International markets to grow panel and promote the African Reinsurance market to newly interested carriers. ►Optimised potential new client bases and production lines within existing and/or newly emerging territories in Africa. Show less

  • Senior Facultative Reinsurance Broker

    Aug 2020 - Jan 2023

  • Reinsurance Broker

    Feb 2019 - Aug 2020
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  Lockton

  Jan 2023 - now

  Vice President

  Specialty Financial Institutions (Worldwide)