Matthew Struve

Experience

• 

  Cinemark

  Jan 2007 - Mar 2012

  Box Office, Projectionist, Concessionaire, and Usher

  As a Box Office attendant is was my job to not only sell tickets and deal with refunds. As a projectionist I made sure the film reels were set up correctly and movies ran on time. As a Concessionaire I sold drinks, popcorn, and snacks to movie goers. As a Usher I gave directions to customers, deal with any issues that happen in the theaters, and clean said theaters.

• 

  Equestria Softworks

  Jan 2012 - Jan 2013

  Game Designer

  Assisted in the writing of the Game Design Doc and companion documentsDesigned the layouts of interior spaces

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  Fry's Electronics

  Mar 2012 - Jan 2020

  Job Responsibilities:*Make sure that all customers are receiving assistance and make sure they leave as satisfied as possible*Keep Sales Associates on task and keep a record of sales and stock numbers Job Responsibilities:*Run diagnostics on customer’s computers and repair any issues that arise*Build and setup custom computer builds for customers Job Responsibilities:*Make sure that all customers are receiving assistance and make sure they leave as satisfied as possible*Keep Sales Associates on task and keep a record of sales and stock numbers*Maintain department and test/restore returned computer components Job Responsibilities:*Make sure that all customers are receiving assistance and make sure they leave as satisfied as possible*Keep Sales Associates on task and keep a record of sales and stock numbers*Maintain department and test/restore returned computer components Job Responsibilities:*Make sure that all customers are receiving assistance and make sure they leave as satisfied as possible*Keep Sales Associates on task and keep a record of sales and stock numbers*Maintain department and setup demo computers and displays Job Responsibilities:*Make sure that all customers are receiving assistance and make sure they leave as satisfied as possible*Keep Sales Associates on task and keep a record of sales and stock numbers*Maintain department and setup demo computers and displays Job Responsibilities:*Make sure that all customers are receiving assistance and make sure they leave as satisfied as possible*Maintain department and down-stock product Job Responsibilities:*Run diagnostics on customer’s computers and repair any issues that arise*Build and setup custom computer builds for customers Job Responsibilities:*Make sure that all customers are receiving assistance and make sure they leave as satisfied as possible*Maintain department and down-stock product Job Responsibilities:*Make sure that all customers are receiving assistance and make sure they leave as satisfied as possible*Maintain department and down-stock product Job Responsibilities:*Maintain department and down-stock product

  • Computer Component Sales Specialist

    Nov 2019 - Jan 2020

  • Service Technician

    Jan 2019 - Nov 2019

  • Electronic Components Sales Specialist

    Jan 2019 - Jan 2019

  • Electronic Components Sales Supervisor

    Jan 2016 - Jan 2019

  • Computer Sales Supervisor

    Jan 2016 - Jan 2016

  • Computer Sales Manager Trainee

    Jan 2015 - Jan 2016

  • Computer Sales Associate

    Jan 2014 - Jan 2015

  • Service Technician

    Jan 2014 - Jan 2014

  • Electronic Components Sales

    Jun 2013 - Jan 2014

  • Electronic Components Accessory Sales

    Jul 2012 - Jun 2013

  • Electronic Components Merchandiser

    Mar 2012 - Jul 2012
• 

  The Overmare Studios

  Jan 2013 - Jan 2018

  Level Designer

  Assisted in the writing of the Game Design Doc and companion documentsPopulated game levels with objects and clutterDesigned the layouts of interior spacesLead weekly meetings when Team Lead is unable to

• 

  Escape Hatch Entertainment, LLC

  Jan 2013 - Jan 2013

  QA Tester

  Playtested the game Starlight InceptionCreated error reports on any bugs and glitches that I had experienced when playing Starlight Inception

• 

  Technology Integration Group

  Jan 2020 - Mar 2023

  *Receive parts from parts supplier, and make sure the part is correct and undamaged.*Distribute received parts to the Chromebook that have been suspended and awaiting parts, then place the Chromebook on the shelf for the next technician.*Process any defective part claims that were received.*Make sure repair technicians are properly filling out their repair notes correctly.*Hand out parts from stock to complete unit repairs. Job Responsibilities:*Evaluate Chromebook for damage and other faults, then request needed parts to finish repair.*Once needed parts for a Chromebook have been received I replaced any damaged parts with the replacement parts.*After Chromebook is repaired I run the Chromebook through a collection of tests to make sure the Chromebook is working as expected.

  • Parts Clerk

    Nov 2020 - Mar 2023

  • Depot Bench Technician

    Jan 2020 - Nov 2020
• 

  Spectrum

  Jan 2020 - Jan 2020

  Residential Retention Representative

  As a retention representative it is my job to take calls from customers and retain their relationship with Spectrum. I preform this task by getting to the reason of why they are calling and offer solutions that will leave the customer satisfied and hopefully still with a account with us.

• 

  Parried

  Jan 2023 - now

  IT Support Technician II

  Provide assistance to resolve help desk tickets from phone or email support requests.Diagnose hardware and software faults and solve technical and application problems.Create or remove email accounts through the Microsoft 365 Admin Portal.React to security threat alerts and secure any compromised systems.

• 

  GoKall IT

  Mar 2023 - Jan 2023

  Network Administrator

  Manage clients network, accounts, computers, and backups. Take any support calls from clients, and assist them with their issue. Setup computers for any new employees for clients.