Chirag Nath

Experience

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  Convergys

  Apr 2013 - Sept 2013

  Senior Technical Support Specialist
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  NTT DATA

  May 2014 - Dec 2017

  Team Lead

  **Results-Driven Scrum Master and Project Manager**With over 4 years in Healthcare & Commercial projects, I excel in Service Delivery, Service Operation, and Project Management, demonstrating exceptional leadership and expertise.**Key Skills and Accomplishments:****Scrum Master Expertise:**- **Team Leadership:** Managed a team of 50, fostering a collaborative environment and ensuring optimal workflow.- **Service Excellence:** Handled remote resolution (L1.5) and workflow coordination (L1) for Amgen, maintaining high standards.- **Client Engagement:** Conducted Root Cause Analysis (RCA) and feedback sessions, ensuring client satisfaction.- **High Severity Issue Resolution:** Managed High Severity issues (P1/P2) through Resolution Bridge calls, ensuring swift service restoration.- **Cross-Functional Collaboration:** Coordinated with various support groups for efficient issue resolution.- **Incident Management:** Adhered to ITIL compliance, incorporating Change Management as required.- **Operational Optimization:** Participated in daily service review meetings, ensuring seamless operations.**Project Management Proficiency:**- **Service Desk Leadership:** Oversaw operations for Remote Resolutions, Work Flow Management, and Dispatch queues.- **Analytical Skills:** Conducted detailed analytics, including reporting on service desk and service management performance.- **AI Optimization:** Collaborated to update AI systems, enhancing efficiency and identifying areas for process refinement.My multifaceted experience in Scrum Master and Project Management roles positions me as a professional adept at handling diverse and complex projects. My commitment to service excellence, cross-functional collaboration, and continuous improvement makes me an ideal candidate to drive innovation and success in any project environment. Let’s elevate your projects together. Show less

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  QuickLaunch

  Jan 2018 - Nov 2020

  Project Manager - IDAM

  I'm a Scrum Master and Project Manager with expertise in cloud-based solutions and seamless integration. At Campus EAI, I led IT projects focusing on identity management, implementing single sign-on and multi-factor authentication to enhance security. I've collaborated with stakeholders, developed project plans, and ensured delivery within constraints.I worked with clients on identity and access management, excelling in strategic analysis and team leadership. I've managed seamless integration across applications and conducted financial analysis to ensure budget adherence. I led a team of six, fostering collaboration and driving continuous improvement.With a strong background in Scrum methodologies, I'm skilled in driving innovation and ensuring project success. Let's work together to achieve your project goals.I excel in collaborating with stakeholders, analyzing business requirements, and devising comprehensive project plans. My track record includes maintaining high standards of project performance and stakeholder satisfaction.I worked with diverse clients on Automated Provisioning, Identity and Access Management System, Single Sign-On Solutions, and Multi-Factor Authentication setup. My skills include cross-functional collaboration, strategic analysis, financial oversight, team leadership, and adherence to ITIL principles. I orchestrated seamless integration across various client applications, delivered incisive project data analysis, and managed rigorous financial analysis.I led a team of six associates, fostering a collaborative environment and driving continuous improvement. I steered high severity issue resolutions, ensuring prompt service restoration and adherence to SLAs. My background in Scrum methodologies and proficiency in managing technical projects position me as an expert Scrum Master. I am adept at driving innovation, fostering collaboration, and ensuring seamless integrations. Let's transform your projects into success stories together. Show less

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  365 iT SOLUTIONS

  Apr 2023 - now

  Information Technology Project Analyst

  Led complex projects from initiation to completion, ensuring adherence to technology project performance standards and project control procedures.Manage complex IT project operations daily, applying rigorous ITSM tools like ConnectWise and Service Now to uphold stringent project management standards and controls.Conducted feasibility studies, prepared business cases, and analyzed complex data and processes to provide accurate estimates of work effort and duration.Direct system troubleshooting, coordinate issue resolution, and conduct system enhancements and software deployments, vital for maintaining project flow and control integrity.Act as a resource integrator, managing stakeholder expectations, and ensuring alignment with project scope and timeline constraints.Fostering a collaborative environment and driving continuous improvement in project plans.Implement, supervise, and optimize technology infrastructures, including software, hardware, and network systems, crucial for ensuring robust project performance echnological standards.Administer and update software and operating systems through advanced management platforms, instrumental in adhering to project management methodologies and ensuring seamless project progress Develop scripts to automate routine tasks, maintaining project efficiency and adhering to change management protocols, thus enhancing customer request management.Facilitate collaboration and maintain detailed documentation for Change Advisory Board, ensuring knowledge sharing and project repeatability, aligning with stakeholder expectations and project timelines.Participate in initiatives for operational excellence and customer service improvement, reflecting commitment to high-quality project management and stakeholder engagement.Engage in rotational on-call responsibilities, ensuring the delivery of consistent and uninterrupted IT services to support project objectives. Show less