Karan Goel

Experience

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  Nokia Care, Ambala

  Sept 2011 - Oct 2011

  Engineer
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  ARCO Arihant Industries

  Feb 2012 - Apr 2013

  Supervisor
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  Cantonment Board Ambala Cantt, Haryana

  May 2013 - Sept 2014

  IT Technician
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  ECHS POLY CLINIC

  Sept 2014 - Feb 2018

  IT Technician
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  Intellivate Technologies

  Feb 2018 - Oct 2019

  Technical Consultant

  • Provide guidance and implement processes and artifacts for Service Strategy, Service Design, and Continual Service Improvement processes.• Analyze existing implementation plans to identify areas for improvement.• Develop strategies for improving efficiency, and effectiveness, and eliminating gaps in service.• Leads configuration and documentation• Analysis of business requirements• Coordinating with the Technical team for the open issues.• Follow up on the concern to close the open issues before giving to the customer for UAT.• Providing a Status report on a Daily and Weekly basis.• Interacting with the onsite coordinators for issues/queries/clarifications in the project• Direct client interactions. Show less

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  Navigator System

  Oct 2019 - Dec 2020

  Software Engineer

  • Leverage good knowledge on ITIL-based service delivery (SapphireIMS) to the customers.• Organize transformation efforts for ITIL implementation across Sapphire service lifecycles.• Provide guidance and implement processes and artifacts for Service Strategy, Service Design • Develop strategies for improving efficiency, and effectiveness.• Leads configuration and documentation of Service Portfolio and Service Catalog.• Develop Service Level Agreements (SLAs).• Database handling. • Creation of a Support transition document for handover to the Support Team.• Updating the test scripts accordingly for the new functional changes or new requirement changes in the project.• Follow up on the concern to close the open issues before giving to the customer for UAT.• Writing test cases according to business requirement document• Providing a Status report on Daily and Weekly basis.• Direct client interactions. Show less

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  ASPL Info Services

  Jan 2021 - Apr 2022

  Implementation Engineer

  • Leverage good knowledge on ITIL-based service delivery (Summit and SapphireIMS) to the customers.• Organize transformation efforts for ITIL implementation across Summit service lifecycles.• Provide guidance and implements processes and artifacts for Service Strategy, Service Design, Continual Service Improvement processes.• Analyze existing implementation plans to identify areas for improvement.• Work with customers to communicate ITSM vision and benefits.• Develop strategies for improving efficiency, effectiveness, and to eliminate gaps in service removes risks associated with proposed processes.• Leads configuration and documentation of Service Portfolio and Service Catalog.• Develop Service Level Agreements (SLAs).• Analysis of business requirements• Coordinating with Technical team for the open issues.• Follow up the concern to close the open issues before giving to customer for UAT.• Providing Status report on Daily and Weekly basis.• Interacting with the onsite-coordinators for issues/queries/clarifications in the project• Played a vital role in calls with Client. • Direct client interactions.• Moving project to Support. Additional Responsibilities/Tasks• Providing guidance/training to new teammates.• Auditing/gap analyzing of other ITSM/ITIL-based Implemented tools and submitting reports to Business Unit Heads/Management.• Proposing solutions for ITSM/ITIL applications as per the Organization Structure.• Enabling/guiding onsite teams to follow the process as per the Industrial best practices.• Active in Team Building Activity. Show less

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  SymphonyAI Summit

  Apr 2022 - now

  Senior Product Engineer