Dulshan De Silva

Experience

• 

  Royal College Astronomical Society

  Jan 2013 - Jan 2014

  President
• 

  AIESEC

  Nov 2016 - Dec 2017

  • International Relations Team

    Mar 2017 - Dec 2017

  • Team Member

    Nov 2016 - Mar 2017
• 

  AIESEC

  Jan 2019 - Mar 2019

  Team Leader

  Team Leader of the project Be Sri Lankan based on the United Nations’ Sustainable Development Goal #8,Decent work and economic growth.

• 

  Old Royalists Engineering Professionals'​ Association - OREPA

  Jan 2019 - Feb 2021

  • Treasurer (Student Chapter)

    Jan 2020 - Feb 2021

  • Director of Information Management & Marketing

    Jan 2019 - Dec 2019
• 

  Avery Dennison

  Jun 2019 - Dec 2019

  Trainee - Chemical and Process Engineering

  During this 6-months internship under Quality Assurance Department and Environment, Health and Safety Department, I was engaged in the following:• Standard Operating Procedures (SOP) and Work Instructions preparation for each product line by analyzing the existing processes and standard documentation.• Restructuring of MSDS (Material Safety Data Sheet) by liaising with in-house chemical handlers and suppliers.• Participating in internal Quality audits (QMS and EMS) as an auditor.

• 

  IFS

  May 2021 - Oct 2022

  I worked as a Support Consultant for IFS Service Management (Specialized in FSM and PSO) and engaged in the following:• Providing functional resolutions within the support/maintenance scope to rectify issues of the application, while advising the customers and other parties on the usage of IFS products.• Engaging in IFS Support offering with regular updates on case progressions and timely resolutions.• Reviewing customer’s business operations to identify the unique usage of IFS products and understand the impact of application issues on their businesses.• Incident ownership of customer escalations handled under the IFS Emergency Support Team (EST) and incident management.• Practicing strong customer-centric incident handling processes under the IFS Application Management Services (AMS) offering.• Active contribution towards establishing AMS incident management processes according to varying expectations of the end users.• Maintaining an up-to-date knowledge on new releases of FSM (Field Service Management) and PSO (Planning and Scheduling Optimization) applications. Show less

  • Consultant - Business Applications

    Nov 2021 - Oct 2022

  • Business System Analyst

    May 2021 - Nov 2021
• 

  Anthesis Ltd

  Oct 2022 - now

  IFS Support Consultant

  Key focus areas (IFS Applications 10, IFS Cloud)- Service and Maintenance- Mobile Work Order (MWO)- Project Management- User Administration (Permissions/User Profiles)- HCM Organization Management and Access- General Configurations (Quick Reports, Custom Objects, Lobbies)- End user communications on post-implementation requirement gathering for customizations and configurations.