Vanessa Herrera

Experience

• 

  St. Thomas University

  Aug 2017 - Apr 2020

  Work Study Library Technical Services

  Maintaining activities of a library's collection, including the three broad areas of collection development, cataloging, and processing. • Labeling, binding, repairing, conservation, and otherwise making items ready for storage in a manner that allows for easy retrieval and maintenance of what is in a collection.• To maintain the library's technology resources: such as servers, staff, and public computers, scanners, or the integrated library system software that facilitates circulation.• Cataloging and metadata tasks: creating and adapting records for library materials and licensed content, allowing users to search and discover these resources in the library catalog Show less

• 

  AT&T

  Jun 2020 - Jul 2020

  Externship AT&T Summer Learning Academy

  •Participated in various workshops to facilitate professional development in business specifically social responsibility, sales integrity, personal selling, and design thinking.•Gained knowledge of multiple assets such as business communication, knowledge of the media industry, unique business platforms, and customer service. •Established relationships with colleagues through LinkedIn.•Executed internship awareness through social media to initiate.•Obtained AT&T Summer Learning Academy 2020 certification of completion. Show less

• 

  American Marketing Association at Florida International University (AMA at FIU)

  Sept 2020 - Apr 2022

  •A student marketing agency through the American Marketing Association. •Provide companies with affordable marketing services such as competitive analysis, website consulting, content creation, social media management, email marketing, and videography.•Helping with product design, branding, pricing, website setup, and manage social media accounts.•Recommending marketing strategies to clients. •Comprehended how to create visual content such as Canva, Photoshop, Adobe Illustrator, and Adobe Premiere. •Grasped an understanding of social media platforms. •Attended weekly meetings discussing social media influence.

  • Team Member of Roaring Concepts

    Jan 2021 - Apr 2022

  • Team member of Digital Media and Creative Committee

    Sept 2020 - Dec 2020
• 

  Florida Power & Light Company

  Mar 2021 - Aug 2023

  Customer Service Representative

  •Responds to customer requests, inquiries, or complaints•Assisted with agency inquiries and Medical Essential Service Program (MESP)•Identified who will handle more complex calls•Transferred or referred sales leads accordingly•Used company's Predictive Dialer System as needed to contact customers regarding their past due accounts

• 

  Florida International University - College of Business

  Aug 2023 - now

  Coordinator of Accreditation

  -Provides support in the collection, compilation and analysis of data with which prepare reports that support planning and accountability.-Assists in the collection and reporting of institutional data reports for internal and external constituents-Assists in operational aspects of administering, collating and documenting the results of the Assurance of Learning (AoL) undergraduate and graduate students learning outcome Assessments. -Assists in student survey processes for administration and complication of entrance survey data Show less