Louis Aviles

Experience

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  MarketSource Inc.

  Dec 2010 - Jan 2013

  Account Manager

  * Windows Phone 8: Increased sales of Windows Phone devices at Microsoft kiosks by both direct customer engagement and training of sales staff.* Cricket Communications: Launched South Florida market and achieved 125% of ARPU target, and 100% audit target for 2012.* Nokia Mobile Phones: Provided sales and product training to client sales staff and management/owners in one on one and group settings.

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  Microsoft

  Mar 2013 - Aug 2019

  * Coached/trained/developed associates on Microsoft products, services, and internal systems.* Trained and onboarded all new hires via new employee orientation, educating them on the company culture/core values, products, services, and role-specific information.* Coordinated training related activities in preparation for in-person classes.* Designed learning experiences based on needs analysis and leadership requests.* Oversaw staff training and development from entry level to management level.* Tracked completion of team learning activities within Microsoft’s learning management system.* Prepared and created training videos.* Facilitated group training classes off-site and on-site, focused on Microsoft business applications such as SharePoint, Teams, and Office 365 to consumers, private companies, and government entities. Show less

  • Operations Manager

    Nov 2018 - Aug 2019

  • Learning Specialist

    Mar 2013 - Nov 2018
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  MarketSource Inc.

  Sept 2019 - Jul 2020

  Market Sales Manager - LG Mobile

  * Oversaw product training, merchandising, and sales of LG mobile devices in mobile carrier stores within assigned geography. * Trained associates on the benefits and value of LG mobile products.* Achieved 150% of sales target for Q4, 2019.* Developed/maintained professional business relationships with managers and sales teams to coach them to consistently achieve sales targets.* Motivated locations to sell the complete portfolio of LG products.* Served as brand ambassador via customer training/support. Show less

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  T-ROC - The Revenue Optimization Companies

  Sept 2020 - Jun 2023

  Field Sales Trainer

  * Facilitated new hire (NEO) training and sales training, virtually via online sessions for assigned regions across multiple time zones.* Facilitated interactive training sessions to enhance the professional skills of our adult learners.* Taught multiple curricula across a variety of programs and business units, including the Walmart Mobile, Xfinity Mobile, and Assurant projects.* Delivered training sessions on topics such as sales, communication, leadership, teamwork, diversity, customer service, and HR policy.* Leveraged a variety of instructional techniques such as presentations, role plays, and discussions to drive performance in wireless sales.* Provided weekly learner updates to field leadership and other stakeholders.* Collaborated with instructional design teams and SMEs to review training content for relevancy and impact on business objectives set forth by our clients.* Taught Train the Trainer (TTT) classes based on business needs.* Partnered with Human Resources and Talent Acquisition to onboard new hires. * Documented details of class attendance, performance, and completion of all classes.* Knowledgeable in adult learning theory and instructional design principles. Show less

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  Charter Communications

  Sept 2023 - now

  Training Facilitator

  • Manage the classroom and participants during training by tracking attendance, and documenting performance• Shadow training end-users to gain deeper understanding of how training translates in the business• Set up and maintain hands-on learning labs to ensure the most current equipment is installed and configured• Seek input from and provide feedback to leaders on success of learners and learning programs.• Act as a Subject Matter Expert (SME) to assist the curriculum development team with revisions to existing course content Show less