
Simone Pozzi
Engineering Manager

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About me
Head of Technical Dept. Air Solutions LG Electronics
Education

Politecnico di Milano
-Engineer Electronic/Automation
Experience

Emerson Process Management
Nov 1998 - Oct 2000Engineering Manager• Production Scheduling;• Technical support for customers / vendors;• Maintenance management;• After sales service management;• CAD Drawing;• Product Certifying and Approval;• System ISO 9000 Coordinator; • Quality Control (materials / process / product).

Electrolux Zanussi
Oct 2000 - Nov 2002Factory Quality Manager• Management of quality plans, quality audits & review, quality activities planning;• Management of procedures for quality control on assembly lines; • Quality Control and reliability of finished product; • Reviewing and agreeing supplier reject advise notes; • Quality Control & Capability of technological process; • Coordination of Industrial tests for product feasibility; • Quality Management System ISO 9000 Coordinator; •Team leader for certification VISION 2000 of Solaro Plant obtained in 2002. Show less

Hoover Candy
Nov 2002 - Aug 2010• Corporate After Sales Technical Management;• Coordination of International Technical Offices;• Technical Coordination of third party suppliers (European & Chinese);• Technical Documentation Management;• Spare Parts Registry Management;• Technical Support for service / customers;• Head of Group Training (Academy);• Returns Analysis;• Corporate Quality Data Analysis & Corporate Corrective Actions Management. • Head of a team of process and maintenance engineers;• Technical supervision of plants maintenance;• New technologies and equipments analysis;• Coordination with R&D for new products development;• Conformity in compliance with the National standards and approval of local authorities of installed plants; • Make or buy analysis;• Definition and ranking of divisional investments;• Time & Methods office management.
Group Technical Manager After Sales
Apr 2006 - Aug 2010Plants & Technologies Manager
Nov 2002 - Apr 2006

LG Electronics
Aug 2010 - now• Head of Technical Dept. & Academy (Training centre for LG Employees, ASCs, customers); • National Management of After Sales Service for HVAC, Photovoltaic & Lighting products;• Coordination of Dealers and Service Agents Network;• Commissioning Management;• Maintenance Management;• Spare Parts Order forecast Management;• Quality Data Analysis & Coordination with HQ in Korea;• IQC management on New Products.
After Sales & Technical Part Senior Manager Air Solution Team
Jul 2022 - nowTechnical & Service Manager Air Conditioning & Energy Solutions
Jan 2013 - Jul 2022Service Manager
Aug 2010 - Jul 2022
Licenses & Certifications

Internal Evaluator of Quality Systems
AICQ Milano.Nov 2001- View certificate

Business Analytics: Marketing Data
LinkedInJul 2020 - View certificate

Customer Service: Call Control Strategies
LinkedInJul 2020 - View certificate

The Six Morning Habits of High Performers
LinkedInJul 2020 - View certificate

Predictive Customer Analytics
LinkedInJul 2020 - View certificate

Working with Difficult People
LinkedInJul 2020 - View certificate

Customer Service: Managing Customer Expectations
LinkedInJul 2020 - View certificate

How Marketers Collect and Use Your Data
LinkedInJul 2020 - View certificate

Understanding and Prioritizing Data Privacy
LinkedInJul 2020 - View certificate

GDPR Compliance: Essential Training
LinkedInJul 2020
Languages
- enEnglish
- spSpanish
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