Deep Enrich
Becky Holzhauer
Corporate Trainer
195 followers
Longmont, Colorado, United States
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About me
Technical Support Help Desk Engineer
Education
University of Illinois at Urbana-Champaign
1988 - 1992BS in Elementary Education
Experience
Near North Insurance Brokerage, Inc.
Sept 1997 - Jan 2001Corporate Trainer• Authored training manuals for in house applications.• Instructed and supported users on various insurance and sales applications• Directed new hire training.
Near North National Title
Nov 1997 - Sept 1999Commercial Division Title CoordinatorNear North National Group
Jan 2001 - Jan 2004Project ManagerManaged development and maintenance of insurance related databases. Identified and assessed client’s needs.Processed data and generated custom reports.Communicated to developers and end users.
Mesirow Financial
Nov 2004 - Jun 2014Research AssociateConducted research for contacts and specific lists. Utilized Salesforce for marketing and contact management for sales teams.Administered OrigamiRisk sites for various clients.
Freelance
Jun 2005 - nowIndependent ContractorManages databases.Navigates client and stakeholder expectations.Directs and supervises enhancements to software.Manages and troubleshoots support issues.Generated support documentation.Took quarantine time to learn Resware.
Geneva Community Unit School District 304
Aug 2014 - May 2019Long Term Substitute Teacher
ALPINE TECHNOLOGY GROUP, LLC
Jul 2022 - nowTechnical Support Help Desk Engineer
Licenses & Certifications
Salesforce Certified Administrator
CompTia Network + Certification Prep
Boulder Public LibraryJul 2021- View certificate
CompTIA A+ (220-1001 and 220-1002) Cert Prep: The Basics
LinkedInJun 2021
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